Vice President of Operations

Why Work at Concerto? What is in it for you?

• Competitive pay
• Clinical/Corporate Career Advancement
• Medical, dental, vision, short- and long-term disability benefits
• Pet Insurance
• 401k match of 50% up to 6% of salary
• PTO
• Paid Holidays
• Discounts through Nectar
• Employer Paid Employee Assistance Program

You Might Be a Good Fit If You are…

• A hands-on, strategic ops leader who can own regional performance (quality, staffing, census, financials).
• Strong in CMS/ESRD compliance and audit readiness, with a track record of improving standards.
• A people-first manager who hires well, coaches consistently, and drives accountability across leaders.
• Data-driven and process-minded—uses KPIs and audits to fix root causes and scale best practices.
• Confident partnering with physicians and resolving escalations quickly in the field.
• Comfortable traveling up to 75% and leading across multiple facilities.

What’s Required?

• Management experience required
• Previous healthcare experience preferred
• Understanding of CMS regulations
• Proficient use Microsoft Office including PowerPoint, Word, Excel, and Outlook
• Unencumbered driver’s license

Physical Requirements & Work Environment

• Must be able to do light lifting of at least 20 lbs.
• Requires mental, visual, and auditory attention to patients, customers, and staff.
• Work environment is characteristic of a health care facility with air temperature control and moderate noise levels.
• May be exposed to infectious and contagious disease/materials.
• Requires travel between facilities.

Who Are We?

Concerto Renal Services is an industry leader in nursing home dialysis. We are a rapidly expanding business with a simple mission: reimagining dialysis care, one community at a time. Our model focuses on ensuring those with end-stage renal disease receive the best possible care through a more convenient, centralized, continuous care model.

Why is this Role Essential?

Concerto is seeking a Vice President of Operations to join its team! The VPO will be responsible for all operations in the region. The VPO is accountable for general market health, oversight of staffing/hiring, census, business development, physician engagement and both financial and regulatory compliance with CMS and CRS goals. The VPO will manage all Directors of Operations and Regional Managers in the region.

An ideal candidate is a strategic leader who is able to take ownership and initiative to improve processes and operations as necessary. This candidate must be a strong team player and manager, who can lead a team and attract and retain talent as necessary. The VPO reports to the Senior Vice President of Operations.

What Will You Do?

• Promotes quality standards through utilization of KDOQ guidelines, ESRD, regulatory requirements and CRS professional standards of care

• Ensures that all Regional Managers conduct monthly documentation audits and analyzes results of audits to determine whether there is a need for process improvements
• Ensures compliance generally for the assigned region: analyzes the results of the Regional Manager’s monthly facility audits to ensure compliance and determine whether there any process improvements are required; ensure timely and appropriate action to state survey recommendations; monitors quality patient outcomes and professional standards of care; collects other data, as needed for analysis of quality indicators
• Ongoing maintenance and development of policies and procedures that reflect practice and assure safety and regulatory compliance

• Responsible for staffing for your team including interviewing, hiring, promoting, job performance, coaching, training, evaluation, relations, corrective action and terminations
• Conducts regular Regional Manager meetings to share information and concerns

• Accountability for cost efficient operations in the state including tracking compliance for the state overall in regard to hours and cost per treatment
• Develops (in partnership with the Senior VPO) staffing and supply budgets including the monitoring, assessment, and adjustment due to census fluctuations

• Develop strategic business plans for the state
• Provides for and maintains patient, staff, and facility confidentiality
• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
• Develop and maintain positive relationships and communication with the State Medical Director(s), Credentialed Nephrologists, and other departments at Concerto
• Travel throughout the assigned regions required up to 75%

Compensation

Salary is dependent upon several factors, including but not limited to the following: a candidate’s experience in this position and/or the dialysis industry in general, location of the position, urgency of company need, timeline of required to fill position, and other potential and/or applicable factors that emerge from time to time.

Salary Range $140,000-180,000

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.