DIVISION: Administrative
REPORTS TO: SVP of Operational Excellence
SUPERVISES: 3-10 Employees
EXEMPTION STATUS: Exempt
The Vice President of Community Living is a visionary leader responsible for overseeing all residential programs. The Vice President of Community Living overseas and leads the delivery of high-quality residential services for individuals with developmental disabilities living in residential services. This role involves strategic planning, program development, staff leadership, and ensuring compliance with all regulatory standards. The Vice President will work closely with the executive team to ensure that residential services are person-centered, safe, and aligned with the organization’s mission and values.
QUALIFICATIONS:
Requirements
KEY RESPONSIBILITIES: (Other duties and projects will be assigned as necessary.)
Program and Leadership Development
• Provide visionary leadership for all residential services.
• Provide strategic direction and leadership for residential services, ensuring alignment with the organization’s goals and values.
• Collaborate with senior leadership to define and implement the agency’s strategic goals, driving growth and program excellence.
• Develop and implement programs that enhance the quality of life for individuals served, focusing on person-centered care, independence, and community integration.
• Research to determine effective approaches for individuals with diverse needs, including functional, academic, and behavioral challenges.
• Lead research initiatives on curriculum effectiveness, regularly assessing outcomes to inform evidence-based program adjustments.
• Develop and implement programs that enhance the quality of life for individuals served, focusing on person-centered care, independence, and community integration.
Regulatory Compliance and Quality Assurance
• Ensure compliance with all local, state, and federal regulations governing residential services for individuals with developmental disabilities.
• Develop and maintain quality assurance programs to monitor and improve service delivery.
• Lead the organization’s efforts in preparing for and responding to audits, inspections, and accreditation processes.
• Leads efforts to prepare for and respond to accreditation, licensing, and other regulatory requirements.
• Advises the CEO on the need for new or revised policies and ensures that all organizational policies are implemented.
• Prepares and submits to the CEO recommendations relative to all matters requiring action, presenting necessary and helpful facts, information, and reports to ensure informed decisions.
• Conduct regular audits and evaluations of services to ensure compliance with ethical, state regulations, and professional standards.
• Stay current with developments in the field and related regulations, ensuring the organization remains compliant and at the forefront of the industry.
• Address and resolve issues, complaints, and incidents promptly and effectively.
• Collaborate with the Director of Safety, Risk, and Compliance to promote employee safety and compliance and ensure adherence to workplace safety standards.
• Examine all abuse and neglect allegations in collaboration with the Director of Safety, Risk, and Compliance, implementing modifications to procedures and operations due to RCAs.
• Examine all formal grievances and complaints in collaboration with the Director of HR and Director of Safety, Risk, and Compliance, implementing suggested changes to operations.
• Conduct program postmortems to identify successful and unsuccessful project elements, making necessary process changes.
Staff Management and Development
• Oversee and develop systems and strategies for recruiting, training, and supervising a team of managers and support staff, ensuring they are equipped to meet the unique needs of the client population.
• Foster a collaborative, positive work environment that encourages professional growth and a commitment to student success.
• Create and oversee employee training programs that emphasize trauma-informed care, behavioral skills training, and best practices for working with individuals with developmental disabilities.
• Develop ongoing professional development opportunities focused on best practices in residential services, behavior management, and related areas.
• Design and oversee professional development programs for management staff, promoting ongoing education and skill enhancement.
• Evaluate the effectiveness of training and curriculum, establishing measurements and reporting on results.
• Conduct performance evaluations, providing constructive feedback and support for career advancement.
• Implement staff development programs, including ongoing training, performance evaluations, and succession planning.
Budget and Resource Management
• Develop and manage the budget for residential services, ensuring efficient resource use while maintaining high standards of care.
• Monitor financial performance, including expenses, staffing levels, and service delivery costs, adjusting as necessary to meet budgetary goals.
• Responsible for oversight of the review and accuracy of the monthly financial statements. Presents financial performance every month to the Executive Leadership team.
• Identify opportunities for cost savings and operational efficiencies without compromising service quality.
• Collaborate with the finance team to develop and manage the annual client budgets, ensuring alignment with the organization's financial goals and objectives.
• Prepare and present regular financial reports related to Community Living to the executive leadership team, highlighting key financial performance indicators and areas for improvement.
• Assist in negotiating contracts with entities, ensuring favorable terms that support the organization’s financial and operational health.
• Identify financial risks and develop strategies to mitigate these risks, ensuring the financial stability of the organization.
Client and Family Engagement
• Ensure that individuals served and their families are actively engaged in the planning and delivery of services.
• Respond to client and family concerns, ensuring timely resolution and continuous improvement of services.
• Promote a culture of transparency, respect, and empowerment for individuals served and their families.
• Lead a task force with families and guardians related to the quality of care.
Stakeholder Engagement and Growth
• Build and maintain strong relationships with community partners, funding agencies, and other stakeholders.
• Represent the organization in community forums, advocacy efforts, and professional organizations related to developmental disabilities.
• Collaborate with external partners to enhance service offerings and support the organization’s mission.
• Develop and implement financial strategies for growth and expansion, including new service lines, geographical expansion, and innovative programs.
• Participate in the referral committee, providing input and guidance on admission/discharge decisions.
• Promote a culture of transparency, respect, and empowerment for individuals served and their families.
• Develop partnerships to enhance the agency’s visibility and growth potential.
• Represent the organization in community forums, advocacy efforts, and professional organizations related to developmental disabilities.
• Collaborate with external partners to enhance service offerings and support the organization’s mission.
• Develop and implement financial strategies for growth and expansion, including new service lines, geographical expansion, and innovative programs.
• Partner with entities to conduct internal research to evaluate and enhance the organization’s service delivery practices, sharing findings and insights to contribute to the broader field of residential services for individuals with developmental disabilities.
• Act as a thought leader in education and research, representing the organization at conferences, publishing findings, and engaging with external experts to promote innovation.
• Stay current with industry research and developments, ensuring the organization remains a leader in residential services for individuals with developmental disabilities.
Strategic Planning and Research
• Participate in the development and execution of the organization’s strategic plan, particularly as it relates to residential services.
• Provide regular reports to the executive team on the status of residential services, including successes, challenges, and future opportunities.
• Lead initiatives to expand and enhance residential services, including developing new programs, sites, and partnerships.
• Identify opportunities for program expansion and oversee the execution of new initiatives.
Other Duties
• Serve on-call for safety and risk-related events within the division.
• Perform other duties and special projects to support various organizational initiatives as assigned.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
PHYSICAL DEMANDS:
General note: When moving clients or other heavy items, please ask for assistance if the task you are trying to complete requires more than one person. Please consult with your HR team for a full definition of any terms used below.
Seldom (1–5%): Balancing, crawling, pinching.
Occasionally (6-33%): pushing, pulling, lifting, grasping, repetitive motion. Medium to heavy work: Exerting 50-100+ lbs. occasionally and/or above 50 lbs. of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
Frequently (34-66%): Sedentary to light work: Exerting 10-20 lbs. of force occasionally and/or a negligible amount of force frequently or consistently to lift, carry, push, pull, or otherwise move objects, including the human body.
Continuously (67-100%): Walking, sitting, typing, talking, stooping, kneeling, crouching. Hearing and visual acuity are required for the position (including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus). If needed by position “driver status,” the employee must maintain visual acuity adequate to operate a motor vehicle.
Machines, Tools, and Equipment:
Seldom (1 –5%): Hardware tools and automobile (driver status only).
Occasionally (6-33%): Cooking tools, copier, shower, fax, calculator, cleaning tools,
Frequently (67-100%): Computer, writing instrument and telephone.
WORKING CONDITIONS: This position is performed primarily indoors at the administrative office; however, it does have client contact across all divisions.
While performing the duties of this job, the employee sometimes works near moving mechanical parts and is occasionally exposed to the risk of electric shock (cooking, cleaning, assistance in activities of daily living, etc.). The employee is also occasionally required to function in narrow aisles or passageways. The noise level in the work environment is usually moderate but may be high during a resident’s crisis.
Travel for this position occurs between locations, outside training, conferences, etc., as required.
ACCESS TO PHI/CONFIDENTIAL INFORMATION: This role will have access to Protected Health Information (PHI) and confidential information, including financial information, employee relations information, etc.
EQUAL EMPLOYMENTEqual Opportunity is and shall be provided for all employees and applicants for employment based on their demonstrated ability and competence without unlawful discrimination based
on their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America.
ADA STATEMENT: To perform this job successfully, an individual must be able to satisfactorily perform each essential job duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.
ACCOUNTABILITY/IMPACT (Degree of answerability for actions, consequences of errors in judgment, and legal liabilities)Errors in judgment or mistakes could cost the organization loss of revenue, loss of clients, and/or negatively impact BHA’s reputation.
FUNCTIONAL AREAS AND COMPETENCIES
CORE COMPETENCIES
1. Integrity and Professionalism: Operates with professionalism and integrity in all aspects of the role, including interactions with coworkers, clients, and external contacts. Communicates in an open, honest, respectful, and consistent way. Demonstrates humility, sharing recognition and fault equally. Treats all employees as equal contributors.
2. Collaboration and Teamwork: Works cooperatively to achieve common goals by establishing and maintaining productive working relationships, sharing knowledge, and building consensus. Shows willingness to understand, respect, and support alternative perspectives, opinions, and ideas. Willingly contribute to other teams as Subject Matter Experts and share knowledge with others. Recognizes the contributions of others and gives credit when credit is due.
3. Client/Customer Focus: Establishes and nurtures strong, sustainable, and collaborative relationships with clients, both internal and external. Actively seeks to understand and exceed internal/external client needs. Seeks input and feedback to strengthen internal/external customer relationships and improve outcomes. Engages the internal/external customer as a partner in delivering service.
4. Innovation and Initiative: Voluntarily looks for better ways to get things done and/or generate new ideas; acts independently without waiting for direction. Shows interest in learning new skills and performing new tasks. Sees beyond the “tried and true”; avoids staying in a comfort zone. Identifies ways to incorporate new practices into existing frameworks.
5. Adaptability: Responds positively to changing circumstances by altering behavior to better suit different situations. Willing to make appropriate changes in work methods/processes. Overcomes obstacles to achieve results. Adjusts timelines, results, and expectations relevant to changing needs.
6. Accountability: Takes responsibility for all work activities and personal actions. Respects confidentiality – appropriately handles confidential information. Meets or exceeds agreed-upon expectations; follows through on commitments. Accepts responsibility for positive and negative outcomes of work.
TRAINING AND DEVELOPMENT
1. Required company training.
2. Training deemed necessary by the supervisor.
At Behavioral Health Allies, we provide an evolving system of care that offers a lifetime of hope for individuals with developmental disabilities and complex behavioral needs, including Autism. For all ages and stages of life, our full continuum of services connects people to new opportunities to grow, learn, and live.
Pairing data-driven methods with compassionate care, our multidisciplinary team includes Board-Certified Behavior Analysts, Special Education Teachers, registered behavior technicians, direct support professionals, speech-language pathologists, occupational therapists, and more. From early intervention and education to community living, we bring together social, language, and life skills through Applied Behavior Analysis (ABA) therapies, along with positive behavioral intervention and supports – and we customize our approach to each individual’s needs.
Because we have a reputation for unparalleled care and expertise, we have become the trusted resource for our network of regional and national partners who refer families from across the country to us. Visit us at behavioralhealth.org to learn more.
