Job Description

• This is a leading vendor partner to the home improvement and home services industries, providing solutions designed to drive sales results and enhance customer experience
• This company is fast-growing, fast-paced, entrepreneurial, and highly focused on technology, CRM usage, data, and AI

What is Being Offered:

• $100K-$150K base + bonus
• Benefits
• PTO
• Fully remote role with approximately 10% travel

What The Position is About:

• Own the entire client success function including client retention, voucher usage, expansion revenue, and overall client satisfaction
• Lead the day-to-day team of Client Success Managers to achieve sales targets and increase revenue
• Develop and execute a comprehensive sales strategy for how accounts are prioritized, managed, protected, and grown
• Personally manage several of the most strategic and high-value client relationships
• Coach and mentor the team to optimize their performance and professional growth
• Run daily and weekly team rhythms, coach account strategy, and raise accountability
• Provide real-time guidance during escalations and high-stakes client situations
• Identify reorders, renewals, upsells, expansion opportunities, and ways to increase program engagement
• Build and monitor client success KPIs, reports, benchmarks, CRM workflows, and playbooks
• Lead client training, business reviews, presentations, and strategic meetings
• Recruit, hire, train, and develop additional Client Success Managers as the team grows
• Work cross-functionally with sales, customer service, travel, finance, marketing, technology, and leadership
• Operate as a strategic executive while remaining willing to work directly inside accounts and team issues

The Right Candidate Will Have:

• Proven B2B account management experience
• Leadership experience managing account management, client success, or similar B2B teams at a high level
• The ability to own enterprise accounts, manage strategic relationships, handle escalations, and make decisions
• Strong CRM, technology, and data fluency
• Home improvement or home services experience is highly preferred