Job Description

Tricon is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage.

The Vice President, Occupied Maintenance is responsible for providing national leadership and strategic direction for all occupied home maintenance operations across the Tricon portfolio. This role oversees both the National In-House Maintenance and National Vendor Maintenance departments. The primary focus of this position is to lead the enterprise-wide scaling of maintenance initiatives, enhance resident experience, drive efficiencies, reduce unproductive "windshield time," and generate new revenue streams. This leader will partner closely with centralized operations and Region of Excellence (ROX) leaders to enforce standards, optimize resource planning, and ensure service excellence.

Essential Duties and Responsibilitiesinclude the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

• Provide national leadership and governance over occupied maintenance programs (both in-house and vendor) to ensure cost, quality, and timeline excellence across a multi-state portfolio.

• Spearhead the strategic expansion and scaling of ancillary maintenance service lines, targeting new market segments to drive diversified revenue growth and portfolio monetization.

• Drive operational efficiencies by maximizing technician density and routing to effectively monetize gaps in scheduling and heavily offset payroll.

• Partner with regional and field leadership (ROX VPs) to optimize resource planning, staffing models, and performance management.

• Design and deploy scalable workforce strategies that prioritize service availability and resident satisfaction while driving maximum technician productivity and operational efficiency.

• Champion technology enablement and process automation, guiding the transition from legacy systems and specialized pilot software to the new enterprise FSM platform.

• Build and mentor high-performing teams, developing future leaders and reinforcing a culture of accountability and continuous improvement.

Qualifications:

• Strong analytical background and ability to learn new systems quickly.

• Excellent communication skills both written and verbal.

• Solid understanding of system optimization.

• Proficiency with system analysis, automated products and services.

• Proven experience in process improvement, automation, and client satisfaction.

• Demonstrated experience in scaling new operational service lines or revenue-generating programs.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to work collaboratively across multiple departments.

• Strong project management skills and attention to detail.

Minimum Requirements:

• Bachelor's degree in Business Administration or a related field (preferred).

• Minimum of 10+ years experience in operational leadership, with a focus on maintenance, construction, or field services at scale.

• Strong preference for candidates with Single-Family Rental (SFR) or multi-site residential property management experience.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.

• Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.

• Occasionally lift, carry, and move up to 10 pounds.

• Vision abilities required by this job include close vision, distance vision, and depth perception.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.

$168,260.00 - $312,480.00

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.