Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial services marketplace of Northern Ontario, we are excited to announce that we are currently seeking a Vice President, Member Experience.
The Vice President, Member Experience provides leadership in developing and executing strategies that enhance member acquisition, retention, relationship growth, and overall experience. This role champions a member-centric approach by identifying opportunities to improve service delivery models, optimize member journeys, and leverage insights, technology, and innovation to meet evolving member expectations.
Leading across retail and virtual channels, the Vice President ensures effective integration of branch networks, contact center operations, virtual sales and service, dealer finance, and mobile mortgage delivery. This role drives sales and service effectiveness by establishing performance measures, leveraging analytics, aligning resources, and implementing strategies that support sustainable growth and operational excellence.
As a senior leader, the Vice President builds and develops a high-performing team focused on accountability, collaboration, and employee engagement. The role supports organizational transformation, promotes continuous learning, and ensures strong partnerships across the organization while maintaining effective risk management, compliance, and governance practices.
Preferred candidates will possess the following qualifications:
Employee Perks & Benefits:
We offer a comprehensive total rewards package designed to support our employees’ well-being, growth, and connection to the community, including:
Salary Range: $145,400.00 to $181,700.00
Deadline for Applications: September 4, 2026
We thank all applicants - however only those selected for an interview will be contacted.
Northern Credit Union is an equal opportunity employer and committed to providing an accessible recruitment process for all candidates. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require accommodations at any stage of the application or interview process, please contact the Human Resources Department
If it’s not Northern, it’s not for you. Since 1957, Northern Credit Union has provided the residents and businesses of Northern Ontario with great value, excellent service and the best financial products available.
Unlike the banks and their stakeholders, it’s our members who own the credit union. They’re the ones we report to, and we’re proud to keep every last one of their dollars working right here in the North; investing in our members, the community and the over 5,000 Northern businesses that keep us strong.
Our name says it all. Northern Credit Union is a homegrown financial institution that embraces everything the North stands for. Our culture, our Northern pride, that sense of belonging to something bigger than yourself—that’s True North Strong. And it’s something we all share.
