Job Description

Transform data into insight. Modernize reporting. Influence decisions.

Are you passionate about building impactful reports, turning complex data into clear business insight, and using AI to create smarter ways of working?

Join Morgan Stanley’s U.S. Banks Non-Financial Risk team in Budapest and take ownership of the Complaints Management Program’s reporting and analytics capability. In this highly visible Vice President role, you will create, manage, and execute the full reporting lifecycle, delivering trusted insights to senior management, governance forums, and regulators.

You will combine hands-on report development with strategic oversight, working with global stakeholders and providing direction and quality oversight. This is an exciting opportunity for an innovative reporting leader who wants to modernize data, visualization, and analytics through automation and AI-enabled solutions.

In the Legal & Compliance division, we support the Firm’s business objectives by facilitating and overseeing the management of legal, regulatory, and franchise risk.

Since 1935, Morgan Stanley has been a global leader in financial services, continuously evolving and innovating to better serve clients and communities in more than 40 countries.

What you’ll do

• Own the end-to-end complaints reporting lifecycle, from data analysis and report development to quality control, delivery, and presentation
• Create clear, insightful reports and executive presentations for Bank management, governance committees, and regulators
• Develop and maintain complaint KPIs, KRIs, dashboards, trend analysis, and management information
• Analyse large and complex datasets to identify trends, root causes, emerging risks, and opportunities for improvement
• Translate analytical findings into concise, actionable insights for senior stakeholders
• Provide day-to-day reporting oversight, direction, and quality assurance for a colleague based in Mumbai
• Bring together data from multiple enterprise systems to support management, operational, and regulatory reporting
• Lead improvements in data quality, reporting governance, controls, documentation, and reporting efficiency
• Work with business, Legal, Compliance, Risk, Data, and Technology partners to address issues identified through reporting and root-cause analysis
• Help enhance complaint systems, data structures, coding taxonomies, and monitoring capabilities
• Explore and implement AI, automation, and advanced analytics solutions to streamline reporting and strengthen insight generation
• Support complaint risk assessments, gap analyses, remediation activities, and corrective action plans

What you’ll bring

• Extensive experience in reporting, data analytics, business intelligence, risk reporting, management information, or regulatory reporting
• Proven ability to independently create, manage, and deliver high-quality reporting for senior audiences
• Advanced proficiency in SQL, Tableau, Excel, PowerPoint, or comparable analytics and visualization tools
• Strong experience analysing large datasets and presenting findings through clear visualizations and compelling business narratives
• An innovative mindset and practical interest in applying AI, automation, and emerging technologies to reporting challenges
• Excellent stakeholder-management skills, with the confidence to influence, challenge, and build alignment across global teams
• Experience providing work direction, oversight, or quality assurance across locations
• Strong analytical judgement and the ability to identify root causes, risks, trends, and appropriate solutions
• Excellent written and verbal English communication skills
• The organization and ownership needed to manage multiple deliverables in a deadline-driven environment
• Experience in complaints, banking, risk, compliance, consumer finance, or another regulated environment is an advantage
• Knowledge of retail banking or institutional products and U.S. banking regulations is beneficial

Why join us?

• Take ownership of a strategically important reporting and analytics capability
• Build solutions that directly influence senior management and governance decisions
• Modernize reporting through AI, automation, and advanced data visualization
• Gain international exposure by partnering with teams across Budapest, Mumbai, and the U.S.
• Combine hands-on technical delivery with strategic stakeholder influence
• Shape how complaints data is used to improve customer outcomes, controls, and business practices
• Grow in a collaborative global environment that values innovation, integrity, ownership, and continuous development

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Certified Persons Regulatory Requirements:

If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement

Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.