Job Description

About this role

What success looks like:

• Build a compelling long-term vision: Build a long term vision that’s compelling and gives your team incentive to run through walls, understanding that we will naturally pivot over time.
• Establish an attainable mid-term roadmap: Ensure that our marketplace effortlessly handles relentlessly increasing scale as we both expand into new markets and grow our existing markets. 
• Balance marketplace efficiency and reliability: Achieve Cost goals while maintaining Veho’s best-in-class On Time Delivery. No false trade-offs.
• Build trust with customers, driver-partners, and clients: Further elevate the Veho experience to ensure it remains best in class within the industry through tech and ops innovation and execution.
• Elevate your team: Last Mile, Product, Operations, and Data Science teams are working in tandem seamlessly on a shared roadmap and toward common goals. Team members have clarity into what success looks like and how they can grow.
• Align across teams: Partner closely with Operations, Commercial, and Finance organizations to remove blockers, solve for global optimization, and enable growth and experimentation.  
• Raise the bar from seamless to delightful: Be at the leading edge of Veho building differentiating and delightful experiences primarily for consumers but for drivers as well.

Key Responsibilities:

• Driver Marketplace Operations + Product: owns driver acquisition, marketplace balance, route pricing, and how the marketplace mechanism functions
• Route Success Product: owns on-route experience, geocoding, access issues, and other similar geospatial problem spaces
• Core Route Building Product: owns approach to how we build routes and the route building algorithm
• Customer and Driver-Partner Support: owns approach to and execution of Customer and Driver-Partner Support, including offshore and BPO operations

• The successful candidate should have deep and hands-on knowledge working in tech, product management and operations environments.
• Experience owning and managing a large (>$50M) P&L or budget; ability to manage and deeply understand tradeoffs both within Last Mile and the broader business 
• Understanding of the practical realities of working with independent contractors; how to drive toward decisions when business and legal outcomes must be contemplated
• Prior roles have involved some component of territory management and rapid market expansion
• Managed or closely partnered with customer support or similar teams
• Deep expertise in the complex unit economics of a marketplace business, ideally with a gig economy component.