Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement.

Responsibilities:

• Support the standup, configuration, and implementation of ServiceNow's Discovery, Configuration Management Database (CMDB) and solutions to interface with other IT Service Management (ITSM) modules.
• Review the integration of information into the CMDB from ServiceNow Discovery, ensuring accuracy and consistency.
• Coordinate discovery efforts across multiple regions.
• Perform discoveries and trouble shoot access issues for discovery.
• Leverage Management, Information and Discovery (MID) servers for integration and automation.
• Ensure all organizational policies and procedures are followed for all processes and application improvement efforts.
• Working directly with Data Stewards across IT regions and domains to coordinate scans and remediate issues.
• Remote work may be permitted within a commutable distance from the worksite.

Required Skills & Experience:

• Bachelor's degree or equivalent in Applied Computer Science, CIS, MIS, Engineering (any), or related: and 5 years of progressively responsible experience in the job offered or a related IT occupation.
• Must include 5 years of experience in each of the following: Utilizing knowledge of ServiceNow Discovery and CMDB and understanding Discovery module of both ServiceNow and BMC Helix Discovery (ADDM);
• Utilizing Unix and Windows scripting (Python, shell, PowerShell, JavaScript), Pattern Designer to collect and parse system data, build custom probes, and extend discovery patterns;
• Understanding of SAN/NAS storage and TCP/IP Networking to perform accurate discovery, troubleshoot connectivity issues and model relationships in ServiceNow CMDB;
• Utilizing troubleshooting across SSH, WMI, SNMP, JDBC, REST and cloud APIs;
• Engineering, designing and developing solutions on the ServiceNow platform including integrations with third party APIs using SOAP, REST, XML, and JSON.
• The Employer will accept 3 years of study toward a U.S. Bachelor’s degree, plus 2 years of IT experience as meeting the degree requirement.
• 10% domestic travel required, as necessary.

If interested apply online at www.bankofamerica.com/careers or email your resume to bofajobs@bofa.com and reference the job title of the role and requisition number.

EMPLOYER: Bank of America N.A.

Shift:

1st shift (United States of America)

Hours Per Week:

40