Job Description

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

JOB SUMMARY & SCOPE

Responsible for the strategic direction, management, and performance of the Company's global technology organization, including infrastructure, cybersecurity, compliance, enterprise applications, data management, and IT operations. This position ensures a secure, reliable, scalable, and cost-effective technology environment that supports a multi-site, acquisition-driven business while leading technology modernization, enterprise integration, IT governance, cybersecurity, vendor management, and M&A integration initiatives. The role serves as the Company's senior authority on information security and IT risk and partners closely with business and technology leaders to align technology platforms, data, and processes with operational and growth objectives.

KEY ACCOUNTABILITIES

• Develop and execute the enterprise IT strategy, roadmap, and operating model aligned with business objectives.
• Provide leadership and oversight for all IT functions, including infrastructure, cybersecurity, compliance, business applications, data management, and technical support operations.
• Manage the global technology infrastructure environment, including cloud platforms, networks, telecommunications, endpoints, and site connectivity.
• Establish standards for system availability, performance, capacity planning, disaster recovery, and business continuity.
• Lead service desk and technology operations functions, including service management processes, service levels, and operational performance metrics.
• Direct the enterprise cybersecurity program, including security strategy, governance, monitoring, incident response, vulnerability management, and identity and access management.
• Serve as the executive leader responsible for information security, technology risk management, and security-related stakeholder communications.
• Oversee third-party technology risk management, vendor security assessments, and customer security compliance requirements.
• Ensure compliance with applicable regulatory, privacy, and security frameworks, including SOC 2, ISO 27001, NIST, PCI DSS, HIPAA, GDPR, and related standards.
• Maintain the organization's IT risk management framework, audit readiness, internal controls, and compliance reporting processes.
• Oversee enterprise business applications, including ERP, CRM, productivity, collaboration, cloud, analytics, and workflow management platforms.
• Drive application integration, process automation, and technology modernization initiatives that improve operational efficiency and data integrity.
• Partner with executive leadership to establish enterprise data governance, reporting, analytics, and business intelligence strategies.
• Develop and execute plans to rationalize technology platforms, reduce application redundancy, improve user adoption, and optimize technology investments.
• Lead IT due diligence, integration planning, and post-acquisition technology integration activities for mergers and acquisitions.
• Manage the IT operating and capital budgets, ensuring effective financial stewardship, resource allocation, and cost optimization.
• Direct vendor relationships, contract negotiations, software licensing, and strategic sourcing initiatives.
• Lead, develop, and mentor IT leaders and teams while communicating technology strategy, risks, priorities, and recommendations to executive leadership and key stakeholders.

EDUCATION + EXPERIENCE + KEY TRAITS

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field, or an equivalent combination of education and experience.
• Minimum of 12 years of progressive enterprise IT experience, including at least 5 years leading multi-functional IT organizations at the Director level or above.
• Demonstrated expertise leading enterprise infrastructure, cybersecurity, business applications, and IT operations within complex, multi-site organizations.
• Hands-on experience managing enterprise-scale Microsoft and Azure environments, including Microsoft 365, Entra ID, cloud infrastructure, and related technologies.
• Experience overseeing enterprise ERP, CRM, data, analytics, and business intelligence platforms, preferably including NetSuite, Salesforce, Azure Data Lake, and Power BI.
• Proven success developing, implementing, and maintaining cybersecurity, compliance, and risk management programs, including frameworks such as SOC 2, ISO 27001, NIST, PCI DSS, HIPAA, and GDPR.
• Demonstrated ownership of significant IT operating and capital budgets, vendor management, contract negotiations, and technology investment strategies.
• Experience supporting global and multi-country business operations, with strong executive communication, stakeholder management, and leadership skills.
• Preferred experience within private equity-backed, acquisition-oriented, or rapidly growing organizations, including technology due diligence and post-acquisition integration.
• Experience supporting distribution, supply chain, logistics, manufacturing, or field service operations and familiarity with enterprise customer security, compliance, and procurement requirements.
• Knowledge of AI, machine learning, data governance, and advanced analytics environments.
• Relevant professional certifications such as CISSP, CISM, CISA, Azure Solutions Architect, ITIL, or similar credentials are preferred.

TYPICAL PERFORMANCE TARGETS

• SERVICE DELIVERY: Sustained, measured excellence in project & process delivery
• COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement
• INNOVATION: Step changed delivery in safety, quality, and/or cost

LANGUAGE SKILLS

• Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
• Read and interpret documents, procedure manuals and various correspondence from both internal and external.
• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

SUPERVISION

• Responsible for direct and/or indirect reports.

DECISION MAKING + REASONING

• Able to take accountability and responsibility for business target delivery and decision making.

WORKING RELATIONSHIPS

• Peak Executive Team
• Peak Management Team

PHYSICAL REQUIREMENTS

Activity Amount of Time

None Under 1/3 1/3 to 2/3 Over 2/3

Stand X

Walk X

Sit X

Use hands to finger, handle, or feel X

Reach with hands and arms X

Climb or balance X

Stoop, kneel, crouch, or crawl X

Talk or hear X

Lift Up to 25lbs X

Travel X

Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.