Job Description

Organization Description

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

We are looking for a dynamic leader to join the High Net Worth (HNW) Card Product team, focusing on driving global growth and delivering on our product vision for our HNW customer segment. As a Vice President, Card Product Strategy Lead, you will define and execute the card product strategy for HNW customers globally. This role owns end-to-end strategy across market prioritization, product/feature innovation, and a differentiated servicing model. You will work in close partnership with cross-functional stakeholders including Finance, Corporate Development, Risk, Operations, Wealth Management and international teams.

Key Responsibilities:

• Support development of our product line strategy for HNW card products through industry awareness and competitive insights, market research studies, customer segmentation and behavior analysis across domestic and international markets
• Collaborate on expansion initiatives including market assessments.
• Understand P&L and economics of products to inform benefits, features, and pricing
• Analyze banker and customer feedback and consumer behavior dynamics that will drive product decisions and prioritization
• Lead cross functional working teams in order to deliver on our product roadmap, including value proposition, pricing, and business case development
• Develop materials for Business Reviews with executive leadership and other forums by crafting a comprehensive story of the High Net Worth Card Product strategy

Required qualifications:

• 8+ years of financial services product management, product strategy, or consulting experience. Credit card or payments industry experience is a plus
• Exposure to global expansion efforts and product strategy development.
• Strong analytical skills to develop fact driven and financially sound business plans
• Proactive, strategic, and results driven with the ability to manage and clearly communicate complex initiatives to define value propositions and mobilize large go-to-market teams
• Excel at synthesizing information into written and verbal communications for senior level audiences
• Proven ability to lead and influence large teams of cross-functional internal and external stakeholders and drive business results while demonstrating strong collaboration, relationship and project management skills
• BA degree or equivalent required, MBA preferred
• Customer-obsessed, with experience translating customer insights, P&L dynamics, and data analysis into product strategies
• Experience working with High Net Worth clients and/or in luxury goods & services
• Experience managing international stakeholder relationships and navigating cross-cultural business environments.

Additional information: Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans