Job Description

Job Purpose *

Lead and deliver end-to-end IT and digital projects across Waterfall, Agile, and Hybrid methodologies, ensuring alignment with business objectives, governance standards, and technology strategy. The role is accountable for project planning, execution, financial management, stakeholder engagement, and delivery outcomes while driving continuous improvement and delivery excellence.

Key Responsibilities *

Project Delivery & Execution

• Lead end-to-end delivery of digital and IT projects (e.g. internet banking, mobile applications, enterprise systems).
• Develop and manage project plans, scope, timelines, and deliverables across Waterfall, Agile, or Hybrid frameworks.
• Ensure alignment with business requirements, architecture standards, and regulatory requirements.
• Manage project budgets, forecasts, and financial tracking.
• Oversee execution across the SDLC lifecycle from initiation to closure.

Stakeholder & Communication Management

• Serve as the primary liaison between business stakeholders, technology teams, vendors, and leadership.
• Drive stakeholder alignment on scope, priorities, timelines, and deliverables.
• Facilitate workshops, requirement discussions, and decision-making forums.
• Manage escalations proactively and ensure timely resolution.
• Provide clear communication on project progress, risks, and impacts.

Resource & Vendor Management

• Plan and manage resource allocation across cross-functional teams.
• Manage third-party vendors and delivery partners including performance tracking and contract adherence.
• Ensure optimal utilization of resources and capability alignment.

Roadmap & Portfolio Alignment

• Align project delivery with strategic roadmap and portfolio priorities.
• Support demand prioritization, business case validation, and planning activities.
• Ensure projects contribute to overall business and technology objectives.

Data, Reporting & Continuous Improvement

• Track KPIs, delivery metrics, and performance indicators across projects.
• Use tools (JIRA, ServiceNow, MS Project, etc.) for project tracking and reporting.
• Drive continuous improvement initiatives in delivery practices and processes.
• Maintain documentation and audit trail in compliance with governance standards.

Project Governance & Reporting

• Track project milestones, timelines, and deliverables to ensure alignment with the project plan.
• Prepare and maintain regular project status reports, dashboards, and executive summaries.
• Monitor and follow up on project risks, issues, and dependencies (RAID log).
• Drive reporting cadence and ensure timely submission of dashboards and project updates to stakeholders and leadership.

PMO Support & Governance

• Ensure adherence to PMO standards, governance frameworks, and reporting requirements.
• Support audit, compliance, and documentation requirements.
• Contribute to standardization and improvement of PMO processes and tools.

Job Specification *

Qualifications

(Basic Degree/Diploma etc) Minimum Degree

Professional Qualification and/or Regulatory, Licensing requirements • PMP / PRINCE2 (mandatory or strong advantage)

• Certified Scrum Master (CSM), SAFe, or Agile certification
• ITIL knowledge is a plus

Relevant Work Experience • Preference with project experience in internet banking or mobile applications or digital delivery projects.

• 6 –10+ years of experience in IT project management or digital delivery.
• Proven track record delivering complex digital transformation, mobile, or internet banking projects.
• Hands-on experience managing projects across Agile, Waterfall, and Hybrid methodologies.
• Strong experience in:

o Full SDLC delivery

o Project governance and reporting

o Budget and financial management

• Experience managing cross-functional teams across business and technology domains.
• Familiarity with enterprise tools such as JIRA, Confluence, MS Project, or PPM tools.
• Experience presenting to senior management and steering committees.

Required Competencies and Skills *

Competencies/Skills

(Essential to succeed in this job)

Core Competencies - Ability to manage projects end-to-end, apply Agile, Waterfall, and Hybrid delivery methods effectively, engage and communicate with stakeholders at all levels, and plan, monitor, and control project budgets and costs.

Technical & Functional Skills - Proficient in project management tools such as JIRA, MS Project, and ServiceNow, with a good understanding of SDLC, DevSecOps, and digital delivery, and familiarity with banking systems and regulatory requirements.

Behavioral Skills - Strong leadership and decision-making, effective communication and presentation, good problem-solving ability, well-organized with strong time management, and adaptable in fast-paced environments.

Reporting & Tools – Proficient in Excel, PowerPoint, and familiar with tools like JIRA, Confluent, ServiceNow, PPM, or MS Project.

Communication, Organization & Time Management – Communicates clearly with stakeholders at all levels while effectively managing project timelines, priorities, and deliverables to ensure timely and successful project execution.

Problem Solving & Attention to Detail – Proactively identifies project risks, issues, and process gaps while ensuring accuracy in project plans, reporting, governance artefacts, and documentation.

Team Collaboration – Works effectively with cross-functional teams and adapts to changing project needs and priorities.