Job Description

Role Details

Location: Remote, US
Reports to: Head of Finance

About Us

Crescendo is an AI-native customer experience company. We deliver fully managed support through outcome-based pricing, combining our own AI with a global human workforce that runs as one unified system.

We are venture-backed and growing fast. As we scale, we are investing in a best-in-class finance and decision-support function, and this role is central to building it.

The Role

We are hiring a Vice President of FP&A to own financial forecasting, planning, and reporting, and to build out the finance team as we grow. You will report directly to the Head of Finance and partner closely with the CEO, the senior leadership team, and functional leaders across GTM, R&D, Product, and Operations.

This is a builder and operator role. You will set the planning calendar and operating cadence, raise the quality of our forecasting and board reporting, choose and stand up the right systems, and develop the team that grows with the company. You will also support our finance work for the next financing round.

We want someone who has done this before at our next stage of scale, and who is genuinely excited about what AI can do for finance. We are not looking for someone who occasionally uses a chatbot. We want a leader who builds AI into how the team actually works.

What You Will Own

Planning, Forecasting, and Reporting

• Annual plan and operating cadence. Own the annual planning calendar, the budget process, and the monthly and quarterly operating rhythm across the company.
• Forecasting. Own the consolidated forecast, including the three-statement model, unit economics, runway, and scenario planning. Make the forecast a tool leaders trust and use.
• Board and investor reporting. Build the board package and turn results into a clear narrative that holds up to scrutiny from a data-driven board and investors.
• KPI framework and ARR. Define and maintain the KPI taxonomy so the whole company measures performance the same way. Own ARR reporting and the underlying methodology, and keep it consistent and defensible.
• Variance and insight. Lead monthly variance and flux analysis, and translate it into recommendations that change decisions, not just reports that describe the past.

• GTM finance. Partner with the CRO and sales leadership on quota, capacity, comp design, pipeline analytics, and CAC and payback.
• R&D and product finance. Partner with Product and Engineering on headcount and on forecasting AI costs, including cloud and inference spend.
• Headcount and resource allocation. Own headcount planning and help the leadership team make clear tradeoffs on where to invest.

• Org design. Build out the finance team into focused functional areas as we scale.
• Hiring and development. Hire, coach, and develop the team. Give the current analysts the exposure and mentorship they need to grow.
• Systems. Make recommendations on and implement a best-in-class finance stack that enables faster decision-making and higher quality data.

• Build real AI workflows. Design and ship AI-enabled workflows across forecasting, variance analysis, reporting, and scenario planning. Move the team beyond manual data work and toward interpretation and partnering.
• Evaluate and deploy tools. Test new tools, run pilots, and roll out what works. Set the standard for how the team uses AI safely and effectively.

• Raise the bar on data. Push for the connected, trustworthy data foundation that makes AI useful rather than risky.

What You Bring

• Scaling experience. You have built and run FP&A in high-growth technology or SaaS businesses, and you have scaled finance through the journey from roughly $100M to $300M to $1B in revenue. You know what good looks like for a finance org at that scale.
• AI-forward. You are excited by what AI can do for finance and you do far more than tinker with chatbots. You build AI workflows, test new tools, and use AI to teach yourself new skills and automate work across finance and accounting.
• Player-coach. This is a player-coach role, especially early. You have hired and built finance teams and managed groups of four to ten, and people who work for you grow. You are also comfortable getting your hands dirty and being in the models and the details yourself while you hire and ramp a talented team around you.
• Strong FP&A craft. Deep expertise in SaaS metrics, unit economics, forecasting, three-statement modeling, and scenario planning.
• Executive presence. You communicate clearly and concisely, and you hold up well in front of an exec team, a board, and investors.
• Operating temperament. You move fast, sweat the details, take accountability, and finish what you start.

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here