Job Description

ABOUT THE ROLE:

Responsible for leading finance operations, driving strategic initiatives, and ensuring compliance with regulatory standards.

KEY RESPONSIBILITIES INCLUDE:

• Responsible for the oversight and effective functioning of day-to-day finance operations, including Disbursements (Accounts Payable), Collections (Accounts Receivable), Credit Governance and Credit Control, ensuring consistent delivery of timeliness, accuracy, service quality and cost efficiency across the organisation.

• Ownership of the Finance Operations operating model, including the definition and maintenance of:

  - Performance standards, service level expectations and KPIs

  - Clear policies, delegated authorities and escalation frameworks

• Leading finance transformation projects and strategies from initiation to completion, ensuring timely and budget-compliant delivery

  - Collaborate with cross-functional teams, including PMO, IT, Operation, and Business units to align on requirements, develop solutions, and implement changes effectively

  - Lead and manage financial operational team to ensure the successful roll-out of the projects and strategies

• Primary escalation point for material finance operational risks, issues or control breaches, including ensuring timely resolution of root causes and sustainable remediation.

• Accountable for Finance Operations transformation and work closely with IT and relevant Business units to modernise capabilities, including:

  - Process standardisation and simplification

  - Automation and digital enablement

  - Building scalable and resilient operations to support business growth and regulatory change

  - Ensuring benefits realisation from transformation initiatives.

• Ownership of the effectiveness of the Finance Operations control environment, including:

  - Identification and assessment of operational and control risks

  - Oversight of remediation actions and closure of audit findings

  - Ongoing partnership with 2nd Line (Risk & Compliance) and 3rd Line (Internal Audit)

• Functional oversight and governance of the Shared Services Finance function, including:

  - Accountability for delivery quality, productivity and control effectiveness

  - Service alignment with business requirements

  - Continuous improvement of shared services performance

• Senior representative for Finance Operations in engagements with senior stakeholders, providing transparent reporting on performance, risks, transformation progress and emerging issues.
• Maintaining a culture of high performance, teamwork and continuous improvement

REQUIREMENTS:

• Degree in Accountancy or Finance; CPA or CFA preferred.
• 15+ years of progressive experience in finance, with substantial senior‑level exposure to Finance Operations, Shared Services, or large‑scale transactional finance environments.
• Demonstrated track record of leading finance operations through transformation, including process re‑engineering, standardisation, automation and digital enablement, with measurable improvements in efficiency, control or service quality.
• Senior stakeholder management capability, with the confidence to represent Finance Operations at executive level and act as an escalation point for material operational matters.
• Proven people leadership experience, including building strong leadership benches, developing successors, and leading teams through change.

COMPETENCY & SKILL ENRICHMENT:

• Critical Core Skills: Strategic Thinking, Sense Making, Decision Making, Collaboration.
• Industry Skills: Financial Planning, Regulatory Compliance, Risk Management.