Job Description

Enterprise Technology Services [ETS] serves as the backbone for American Express, from providing the underlying infrastructure to colleagues to enabling core products and services we deliver to customers.

The vision of the ETS Finance team is to power a future-ready enterprise technology strategy to drive transformative value and efficient, industry-leading returns. The VP Enterprise Technology Service Operations LFO is responsible for providing direct Finance support to the Technology Operations organization, delivering accountable financial management to transparently message, measure, and generate enterprise value.

Responsibilities:

• Drive decision support and analytics for global ETS Operations

• Build granular and flexible insights across the six major Ops cost categories: Datacenters, Mainframe, Hardware, Software, Public Cloud, and AI Tools & Licenses

• Identify and implement opportunities for automation and process transformation to increase transparency into the Ops cost base while strengthening governance

• Evolve operating model with Technology Vendor Management to own financial due diligence and review for complex hardware and software deals

• Perform relevant reviews for M&A transactions, ensuring integration needs for ETS are captured in terms and financials

• Partner with Technology Business Enablement to evolve our enterprise FinOps practice, providing consumption insights into Technology Operations costs [e.g., Public Cloud, AI tools]

• Transform processes to analyze and communicate both results and forward-looking forecasts to ETS SLT members

• Deliver the Long Range and Annual Plans for ETS Operations with rigor and financial discipline

• Link Investment and Operations processes to build a clear, unified view into Total Cost of Ownership [TCO] for large, multi-year programs

Qualifications:

• Strong relationship leader with ability to influence and collaborate across organizational boundaries

• Strong problem-solving and analytical skills with a willingness to embrace new challenges

• Confident, clear communication with an ability to influence executive leaders and drive speed in decision-making

• Demonstrated aptitude at balancing priorities and partners while managing tight deadlines

• Fluency with data and knowledge of visualization tools

• Willingness to get into the details to scale learning quickly

• 10+ years of relevant experience in Finance and Finance-adjacent activities, including but not limited to leading FP&A or related functions

• Team leadership, including experience in organizing work to leverage colleague strengths and provide development opportunities

• Experience in driving transformational change, including setting organizational objectives, collaborating and influencing partners

• Prior experience in or supporting technology and / or working knowledge of FinOps practices preferred

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.