Job Description

The Vice President (VP) is responsible for the overall leadership, strategy, financial performance, and balance sheet health of the Services business. This role owns full P&L and working capital accountability and leads all aspects of service business development, field operations, training & technical support, spare parts distribution, customer experience, safety, and workforce development. This will be onsite position in the St. Louis, MO office.

Qualifications

Strategic Leadership & Growth

• Set and execute the strategic vision for the Services business in alignment with corporate objectives
• Drive profitable growth through service contracts, preventative maintenance programs, aftermarket parts attachment, and new service offerings. May include organic and inorganic opportunities
• Lead expansion initiatives across geographies, capabilities, and service models
• Build scalable operating models that balance growth, margin, and capital efficiency

P&L, Balance Sheet & Working Capital Ownership

• Own full P&L responsibility, including revenue growth, margin expansion, cost control and productivity improvements
• Maintain direct accountability for balance sheet performance, with emphasis on working capital efficiency
• Establish and manage annual budgets, forecasts, and cash flow plans

Working Capital & Asset Management

• Drive disciplined management of Accounts Receivable (AR), including:
• DSO targets
• Billing accuracy, cycle times, and collections effectiveness
• Optimize Accounts Payable (AP) performance, balancing supplier terms, cash flow, and strategic vendor relationships
• Own inventory performance for spare parts warehouses and field service van stock, including:
• Inventory turns
• Obsolescence and excess inventory reduction
• Service-level tradeoffs between fill rates and capital efficiency
• Partner closely with central Finance and Supply Chain operations to improve cash conversion cycle and return on invested capital

Operations & Service Excellence

• Lead all service operations, including field service technicians, dispatch, technical support, and spare parts warehouses
• Ensure consistent, high-quality service delivery while controlling labor, parts, and logistics costs
• Drive continuous improvement in:
• First-time fix rates
• Technician productivity and utilization
• Parts availability and fulfillment accuracy
• Help design, implement and optimize service management, ERP, and inventory systems

Market Share, Customer Experience, & Brand Reputation

• Champion a customer-first culture focused on availability, responsiveness, and professionalism
• Lead the service organization post-sale with responsibility for performance impact, retention, and growth. Ensure service is a core value driver for the business.
• Strengthen relationships with key customers, OEM partners, and strategic accounts
• Add national and regional accounts to the business
• Evaluate develop and execute expansion into Mexico and other priority markets.
• Expand the business beyond inherited territories and develop new enterprise relationships.
• Monitor and improve customer satisfaction, NPS, contract renewal, and retention metrics

Talent & Culture

• Build and develop a high-performing leadership team across field operations, selling, and parts distribution
• Create a culture that embodies our core values of Teamwork, Respect, Integrity, and Commitment
• Foster a culture of accountability, safety, continuous improvement, and financial discipline

Safety, Compliance, & Risk Management

• Ensure compliance with safety, regulatory, and quality standards
• Promote a strong safety-first mindset across field and warehouse operations. Track recordables and corrective actions across the organization
• Manage operational and financial risk through disciplined processes and controls

Qualifications & Experience

Required

• 10+ years of leadership experience in field services, aftermarket services, or equipment service organizations
• Demonstrated P&L and working capital ownership
• Proven ownership of a $60M+ P&L. Prior General Manager or senior Business Development leadership experience.
• Experience negotiating and writing enterprise service contracts and purchasing agreements. Track record expanding business beyond inherited territory.
• Experience managing multi-location service operations and parts distribution
• Strong understanding of service and inventory KPIs, including AR, AP, DSO, inventory turns, and cash conversion cycle
• Strategic business development design and implementation experience
• Experience directly engaging company ownership
• Saint Louis, MO based residence

Preferred

• Experience in foodservice equipment, industrial equipment, or OEM service environments
• Background in private equity–backed or capital-disciplined growth organizations
• Experience integrating service operations with parts warehousing and logistics
• Bi-Lingual English and Spanish speaking

Leadership Competencies

• Strong business owner mindset with comfort managing both income statement and balance sheet
• Data-driven operator who balances service excellence with capital efficiency
• Collaborative leader who partners effectively with Finance, Supply Chain, and Sales
• Decisive, accountable, and execution-oriented, forward looking, strategic mindset

Success Measures

• Revenue growth and EBITDA performance
• Strategic planning and execution (that accelerate the prior note)
• Working capital improvement (DSO, inventory turns, cash conversion cycle)
• Spare parts warehouse performance and asset utilization
• Customer satisfaction, contract retention, and safety metrics
• Strength of leadership bench and employee engagement