Job Description

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Key Responsibilities:
•Outsourced development / Working with outside teams
•Reviewing outsourced work and stack
•Team management of ~12-15 size
•Comfortable with having direct discussions with the infra/tech team of
customers
•Time split – 80% engaging with internal stakeholders, 20% customer
engagements
Engineering Leadership Lead and manage a multidisciplinary engineering team,
including full-stack developers, UI/UX developers, backend developers, database
administrators, QA teams, and team leads.
Technical StrategyDefine and execute the technical strategy to support the
development and delivery of high-quality products that are scalable, secure, and have
a bar for high performance.
Team Building Recruit, hire, and retain top engineering talent, fostering a culture of
innovation, continuous learning, and excellence.

CollaborationWork closely with the Head of Product Management to align
engineering efforts with product goals, with timely delivery of features and
enhancements.
Process Improvement Implement and optimize engineering processes, tools, and
methodologies to increase efficiency and quality across the development lifecycle.
Technical OversightProvide hands-on technical guidance and mentorship to
engineering teams, implementing best practices in software development,
architecture, and quality assurance.
Budget Management Manage the engineering budget, with cost-effective use of
resources while delivering on technical objectives.
Risk Management Identify and mitigate technical risks, resulting in robust architecture
and systems that support the division’s long-term goals.
Innovation Stay abreast of industry trends, emerging technologies, and best practices,
driving continuous improvement and innovation within the engineering team.
Stakeholder Communication Collaborate with senior leadership, providing regular
updates on engineering progress, challenges, and opportunities. Occasional
Collaboration with external stakeholders
Qualifications:
Experience 12+ years of experience in software engineering, with at least 5 years in
a leadership role overseeing engineering teams.
Technical ExpertiseDeep expertise in full-stack development, infrastructure,
database designs and management, and QA methodologies, with a strong
understanding of modern technology stacks and frameworks.
Leadership Skills Proven track record of leading and scaling engineering teams, with
a focus on delivering high-quality products in a fast-paced, agile environment.

Problem-Solving Strong analytical and problem-solving skills, with the ability to
navigate complex technical challenges and make sound decisions under pressure.
Collaboration Excellent collaboration skills, with the ability to work effectively with
product management, design, and other cross-functional teams.
Communication Skills Strong communication skills, with the ability to convey technical
concepts to non-technical stakeholders and present complex information clearly.
Education Bachelor’s degree in computer science, Engineering, or a related field;
advanced degree preferred.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.