Department: Global Transaction Banking Division Americas
Function: Client Experience - Customer Support
Global Transaction Banking Division Americas provides transaction banking solutions across payments and collections, cash and liquidity management, trade finance, supply chain finance, commercial card, receivables finance, and related treasury capabilities. The division serves corporate clients across the Americas and works closely with Coverage, Product, Technology, Operations, Risk, and Mizuho’s global network.
The Vice President, Customer Support Team Lead leads the Customer Support team and day-to-day technical and operational support for clients using transaction banking products and online channels. The role manages service delivery, client training, inquiry and escalation handling, incident coordination, reporting, controls, workload distribution, and continuous improvement, partnering across Client Experience, Product, Operations, Technology, Sales, Risk, and other stakeholders to deliver timely and consistent client outcomes.
Experience supporting large corporate or multinational clients; experience with client-service or case-management technology, digital-channel administration, payment investigations, process improvement, or user acceptance testing; and a relevant treasury or payments certification.
This role is based in New York, NY. Work arrangement expectations will be determined in accordance with applicable policies and business needs
The expected base salary ranges from $110,000 - $160,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, including Medical, Dental and 401K plans, successful candidates are also eligible to receive a discretionary bonus.
Greenhill & Co., Inc., part of Mizuho Americas, is focused on providing financial advice on significant mergers, acquisitions, restructurings, financings and capital raising to corporations, partnerships, institutions and governments globally. It acts on behalf of clients throughout the world from its offices in the Americas, EMEA, and APAC.
This is not your typical financial institution. It’s our people who make us a cut above. Here, every person is respected because of their differences, not in spite of them. We pride ourselves on a culture of purpose, passion and compassion.
At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and a richer work experience than a boutique firm or an established giant could offer alone.
Working for Mizuho opens doors not just to a rewarding career with excellent prospects, but to lasting friendships with colleagues from diverse cultures. It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have your same ambition, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world.
We’re all global citizens, and that’s why our company feels compelled to make an impact through more than just drawing up deals. We prove that it’s possible to do well and do good. We do right by our clients, our community and each other.
