As Vice President of Customer Success at Hippocratic AI, you will own a regional portfolio of health system partnerships while leading a high-performing team of Directors and senior Customer Success Executives. You'll drive net revenue retention and expansion across your region by building deep relationships with health system executives, implementing breakthrough AI into clinical workflows, and establishing the playbooks that scale customer success across diverse provider organizations. This role exists because health systems are deploying AI at scale, and they need a dedicated executive leader who understands clinical operations, can navigate complex provider organizations, and delivers measurable impact on patient outcomes and operational efficiency.
Own your first major outcome: By day 90, you will have completed a diagnostic of your regional health system portfolio and success metrics, established your CS team's operating framework and KPIs, recruited and onboarded your first Directors and senior CSEs, and shipped measurable improvements in customer retention or satisfaction across your most strategic accounts.
Drive lasting impact: At 12 months, you will have scaled your provider CS team from concept to fully functional, high-performing organization managing multi-account regional portfolio, established replicable playbooks for provider onboarding and clinical workflow integration, grown net revenue retention across your regional book of business to 110%+, positioned health system customers as visible advocates for Hippocratic AI in the industry, and proven out the regional provider CS model that can scale across the organization.
You'll lead a dedicated provider customer success organization—a team of Customer Success Executives and Implementation Managers managing relationships with major health systems across your region. You'll partner closely with Product, Engineering, Clinical, and Sales teams to ensure provider needs drive organizational priorities. You'll work embedded with major health system clients while building the infrastructure that scales CS capability across Hippocratic AI.
This is an onsite role based in Columbus, Ohio area, with five days per week at the client site and occasional travel to Hippocratic AI headquarters (Menlo Park, CA) for strategic planning and team sessions.
Compensation is based on experience, expertise, level of responsibility, and location. We offer competitive packages that reflect the role's seniority and scope, along with equity, health insurance, and other benefits.
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
Hippocratic AI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, genetic information, military or veteran status, or any other characteristic protected by applicable law. We are committed to building a team that reflects the patients we serve. We actively encourage applications from candidates of all backgrounds. If you require accommodations during the hiring process, please contact people@hippocraticai.com.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.
Hippocratic AI has developed a safety-focused Large Language Model (LLM) for healthcare. The company believes that a safe LLM can dramatically improve healthcare accessibility and health outcomes in the world by bringing deep healthcare expertise to every human. No other technology has the potential to have this level of global impact on health. The company was co-founded by CEO Munjal Shah, alongside a group of physicians, hospital administrators, healthcare professionals, and artificial intelligence researchers from El Camino Health, Johns Hopkins, Stanford, Microsoft, Google, and NVIDIA. Hippocratic AI has received a total of $278 million in funding and is backed by leading investors, including Andreessen Horowitz, General Catalyst, Kleiner Perkins, NVIDIA’s NVentures, Premji Invest, SV Angel, and six health systems. For more information on Hippocratic AI, www.HippocraticAI.com.
Be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information. If anything appears suspicious, stop engaging immediately and report the incident.
