Job Description

The Sr. Director – Customer Security & Trust is a senior, customer-facing security leader responsible for representing the company’s security posture to prospects and current customers. This role partners closely with Sales, Product, Engineering, Legal, Compliance teams to lead technical security conversations, support pre-procurement due diligence, and build customer confidence in the company’s security architecture, controls, and operating maturity.This role requires a highly technical professional typically with a Security Architect or Principal Security Engineer background, who can articulate security related matters in a clear and credible narrative to an external technical audience, including senior cybersecurity leadership.

WHAT YOU WILL BE DOING

• Serve as the primary security representative in customer and prospect engagements, including security deep dives, architecture reviews, due diligence activities and executive briefings.
• Articulate security architecture, threat model, controls, and risk management approach across cloud, application, data, and identity layers.
• Drive technical security discussions during pre-procurement stages, addressing customer concerns related to confidentiality, integrity, availability, privacy, and compliance.
• Partner with Sales and Customer Success teams to support deal cycles by proactively addressing security objections and accelerating trust.
• Act as a bridge between customers and internal security, engineering, and product teams to clarify requirements, risks, and roadmap alignment.
• Maintain a comprehensive understanding of the organization’s security design, tooling, processes, and incident response capabilities to ensure accurate and consistent messaging.
• Represent the company’s security program in customer-led penetration testing discussions, third-party assessments, and assurance reviews.
• Contribute to the continuous improvement of customer-facing security artifacts, including security whitepapers, architecture diagrams, trust documentation, and FAQs.
• Track emerging customer security expectations, regulatory trends, and industry best practices to inform security strategy and customer messaging.

WHAT YOU BRING

• 12+ years of experience in information security, with a strong background in Security Architecture, Cloud Security, Application Security and Compliance
• Proven experience leading technical security discussions with external customers, auditors, or regulators.
• Deep understanding of modern security architectures across cloud (AWS, Azure, or GCP), SaaS platforms, APIs, and distributed systems.
• Strong knowledge of identity and access management, encryption, network security, application security, logging/monitoring, and incident response.
• Hands-on experience with security frameworks and standards such as ISO 27001, SOC 2, NIST, CSA CCM, and privacy regulations (GDPR, etc.).
• Ability to translate complex technical concepts into clear, business-relevant explanations for both technical and non-technical audiences.
• Excellent written and verbal communication skills, with strong executive presence.

Preferred Qualifications

• Prior experience in a customer-facing security role such as Customer Security Architect, Security Assurance, or Trust Office roles.
• Relevant security certifications (e.g., CISSP, CCSP, CISM, AWS/Azure Security certifications) are nice to have but not required
• Experience working closely with legal, compliance, and privacy teams on customer assurance topics.

Why This Role MattersThis role is critical to establishing and maintaining customer trust. You will be the face of the company’s security program, ensuring customers not only understand what controls exist, but why they matter and how they are implemented. Your credibility, technical depth, and communication skills will directly impact customer confidence and business growth.