MOO

Vice President, Customer Experience

MOO  •  East Providence, RI (Onsite)  •  2 hours ago
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Job Description

At MOO, we believe Customer Experience can be a genuine point of difference - and an important driver of how we grow.

We’re looking for a VP, Customer Experience to lead the next evolution of our customer and commercial strategy. This role will own the growth of our Managed Services business, lead our Customer Service and Revenue Operations organisations, and set the strategy for how we create a differentiated MOO experience across the end-to-end customer journey.

Reporting to our Chief Commercial Officer, you’ll lead an organisation of approximately 120 people across the US, UK and South Africa, with senior leaders across Sales, Customer Service and Revenue Operations.

What You’ll Do

About You

MOO

About MOO

At MOO, we love great design and believe it can work wonders for every business. That’s why we make it simple to create beautiful, expertly crafted print, promotional materials, and branded merchandise that’ll help you start conversations, open doors and strengthen relationships.

“Our products are designed with great care and thought in terms of materials, manufacture and end use – so their impact on the planet is minimal. Making great design accessible, sustainable and beneficial must be our purpose for this century.” - Richard Moross, Founder and CEO

MOO launched in 2006 and aims to disrupt the trillion dollar global print industry by combining the values of professional design with accessibility and reach of the web. With rapid annual growth, MOO has become one of the fastest growing print businesses in the world and has over 400 employees across the UK and US London, Boston, Lincoln RI, and Denver CO.

We believe in supporting our people to be themselves and be successful – because that’s what makes MOO a great place to work. We’re always looking for bright minds and bushy attitudes, so from software developers to social media specialists, copywriters to customer service heroes, we know we’re only as good as the teams we’ve built. If this sounds like you or someone you know, check out our vacancies and get in touch. Be part of something brilliant.

Industry
Creative & Design
Company Size
501-1,000 employees
Headquarters
London, GB
Year Founded
2006
Website
moo.com
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