Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
Crunchtime is used by 100,000+ restaurants and end users in 100+ countries, including some of the world’s most recognizable restaurant brands.
We are looking for a VP, Revenue & Customer Operations to architect and lead the operational engine that powers our entire customer lifecycle from first touch through implementation, adoption, renewal, and expansion. Reporting to the Chief Customer Officer (CCO), this is a high-impact executive role with end-to-end responsibility for revenue operations across Sales, Professional Services, Customer Success, and Customer Support.
You will be the strategic partner to our go-to-market and customer leaders, building the systems, processes, data, and insights that enable customer-facing teams to scale efficiently and deliver outstanding outcomes. You’ll own the GTM and CX tech stack, the revenue data model, our planning and forecasting processes, and the programs that drive productivity, retention, and expansion across the business.
This is a builder’s role. You’ll inherit a function with strong fundamentals and a clear mandate to unify what have historically been siloed ops teams into a single, cohesive RevOps organization that supports the full customer journey, not just the top of the funnel.
The annual base compensation range for this position is $180,000 - $220,000. The reasonably estimated total cash compensation (base + variable) range for this full-time position will be $207,000 - $264,000.
Actual compensation is based on factors unique to each candidate, including, but not limited to: job-related skills, qualifications, education, experience, and location. Crunchtime has a location-based compensation system, so someone doing the same job in a different city might have a different pay range.
Equal Employment Opportunity Statement
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.
Crunchtime is how 750+ of the world’s top restaurant brands achieve ops excellence in every location. Our software is used in over 150,000 locations in 100+ countries to manage inventory, staff scheduling, learning and development, food safety, operational tasks, and audits. Crunchtime enables customers including Chipotle, Domino’s, Dunkin’, Five Guys, Jersey Mike's, and P.F. Chang's to control food and labor costs, and deliver great experiences. For more information, visit crunchtime.com.
