Job Description

Join our Commercial & Investment Bank Data team as a Vice President – CRM Product Owner and help shape strategic data solutions that power high-profile change programs. You will lead work that improves how core contact data is defined, governed, and adopted across the firm. This role offers strong visibility, meaningful impact, and the opportunity to grow within a collaborative, innovative team. If you enjoy partnering across product, technology, and business stakeholders to deliver measurable outcomes, this is the role for you.

As a Vice President – CRM Product Owner within the Core Data organization, you will define and deliver strategic core data solutions that enable priority initiatives such as CRM. You will partner with Product Solutions and Program Management to align roadmaps to business needs and delivery priorities. You will build stakeholder trust by translating business use cases into clear data requirements and solution designs. You will demonstrate business value through disciplined scoping, structured decisioning, and results-focused execution. You will work closely with operations and technology partners to drive adoption from onboarding through downstream processing.

The Core Data organization is dedicated to unlocking value through high-quality, compliant core data. The team collaborates with business stakeholders and data operations and technology partners to create durable strategies and scalable solutions. This position is central to strategic programs, with accountability for defining contact data solutions and driving adoption across end-to-end workflows. You will operate in a fast-paced environment where prioritization, clarity, and influence are critical. The role provides a strong platform to deepen product ownership capabilities while delivering outcomes that matter across the Commercial & Investment Bank.

Job responsibilities

• Define strategic contact data solutions and designs informed by business use case discovery, aligned to CRM outcomes
• Gather business requirements across Wholesale businesses and CRM teams; analyze and document inputs into clear deliverables
• Lead stakeholder working sessions, including preparing and presenting data models, design options, and recommendations
• Partner with product, operations, and technology teams to deliver solutions aligned to priorities, timelines, and dependencies
• Support adoption of the strategic core data model from onboarding through downstream business processing
• Translate conceptual needs into logical data requirements in collaboration with data architecture partners
• Develop business cases to support prioritization of builds and enhancements and inform investment decisions
• Contribute to annual planning and budgeting processes, including intake, sizing, and prioritization discussions
• Track delivery progress and risks, escalating decisions and trade-offs to maintain momentum and clarity
• Demonstrate business value through measurable outcomes, stakeholder feedback, and adoption metrics

Required qualifications, capabilities, and skills

• Bachelor’s degree and experience delivering technical and/or operational change
• Knowledge of core data concepts and client onboarding processes
• Strong analytical skills, including the ability to present fact-based recommendations clearly and concisely
• Strong time management and prioritization skills; able to manage multiple demands under pressure
• Knowledge of Commercial & Investment Bank businesses
• Strong relationship management, team leadership, and influencing skills across stakeholder groups
• Experience in product management and agile delivery disciplines
• Ability to work in a dynamic environment with changing and competing priorities
• Ability to understand logical data models and partner with data architects to translate needs into models
• Confident communicator able to engage effectively with stakeholders at all levels
• Strong problem-solving skills with a structured, outcomes-oriented approach

Preferred qualifications, capabilities, and skills

• Proven track record of stakeholder management and cross-functional collaboration
• Familiarity with CRM platforms and data management tooling

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans