Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Vice President - Client Services will be responsible for overall client relations, operational effectiveness, revenue generation & client retention. This role will also support the successful launch, implementation, and scaling of a new clinical pharmacy technician and pharmacist service line within the CVS Health line of business.
Job Requirements:
• Leads the region and/or teams according to the values, ethics, and parameters outlined
• Establishes and maintains client account plans and ensures that action steps are implemented to achieve results in the areas of client satisfaction and retention, expansion of services, utilization of supplier network
• Accountable for the achievement of all designated goals and objectives in the areas of operational effectiveness, revenue generation, and other success factors
• Proactively supports the development of client relationships and attends meetings & reviews as required, which includes providing support to Directors in account renegotiations including RFPs from current clients.
• In partnership with the Directors, establish and maintain long–term relationships with clients at a global strategic level
• Identifies and implements process improvement for operational effectiveness, for client teams, based on client-specific requirements while adhering to broader operational effectiveness goals, including technology requirements
• Supports the successful rollout and scaling of new healthcare service programs, including clinical pharmacy operations, by establishing effective processes, workflows, and team structures.
• Creates an environment for success through regular communication forums, including operational team meetings and strategic leadership meetings with regional directors and managers, including all functional areas within the region
• Works closely with the Clients to assess any concerns about the planned program and associated business objectives
• Prior leadership experience in BPO/call center environments or first-party healthcare operations required, preferably within fast-paced and evolving service models.
• Performs Client performance analysis and develops optimization plans with Operations; recommends actions around process delivery enhancement
• Conducts Client profitability analysis & optimization recommendations (specifically related to contract/SOW terms and performance)
Attributes & Attitude:
• Energetic & Enthusiastic
• Excellent interpersonal and communication skills
• Integrity & drive
• Business Centric
• Achievement Oriented
• Ability to work under high pressure
• Ability to lead effectively in fast-paced, high-growth, and rapidly changing environments.
Knowledge:
• Masters/Bachelor’s Degree in Management, Business or Marketing
• Experience: 10-15 years of experience in Client Management/Engagement
• Healthcare industry experience preferred, particularly in pharmacy operations, PBM, payer services, or related clinical support environments.
• Strong foundation in technology platforms, software applications, and familiarity with AI-enabled tools to support operational and strategic decision-making.
Compensation & Benefits:
The anticipated base salary range for this remote position is between $170,000 – $190,000 In addition, Everise provides benefits including medical coverage, dental, vision, disability, 401k, and paid time off. Depending on the specific role, compensation may also include commission earnings and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.
As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.
At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Join us and become a champion of customer happiness!
