BNY

Vice President, Client Service Management

BNY  •  Pune, IN (Onsite)  •  1 day ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Key Responsibilities

  • Engage and collaborate with senior stakeholders, shaping and executing strategies that deliver worldclass client service across Asset Servicing and other line of business
  • Develop and drive enterprise client reporting capabilities by focusing on service governance and a single enterprise view for the client
  • Plan and prioritize, define scope, goals, milestones, dependencies, and sequence work effectively

  • Requirements translation — convert business goals into clear deliverables for product, tech, operations and analytics teams

  • Stakeholder management — aligning senior leaders, business teams, tech teams, and control/support functions

  • Cross-functional leadership — connecting product managers, engineers, data teams, operations, and business stakeholders

  • Lead enterprise level data analysis projects by applying advanced statistical techniques, ML and AI models to extract actionable insights, driving business strategy and improve client experience and BNY’s Commercial Goals
  • Stay updated on industry trends and emerging technologies in data science to continuously enhance analytical capabilities and methodologies
  • Direct, motivate and mentor team members, maximize their individual contribution, their professional growth and their ability to function effectively
  • Support financial and strategic objectives of the organization by working towards process improvement, automation opportunities, AI integration and thereby generating efficiencies
  • Bachelor's degree or higher is required
  • 10+ years in investment banking industry and strong understanding of financial domain concepts
  • Sound knowledge and hands-on experience on Power Platforms (Power Apps, Power BI and BI infrastructure), hands on AI experience
  • Strong analytical and problem-solving skills, with the ability to interpret complex data sets and generate actionable insights
  • Proven ability to lead initiatives and drive results in a client-centric environment
  • Excellent communication skills, capable of conveying data-driven insights to both technical and non-technical audiences
  • People management experience would be an added advantage

To be successful in this role, we're seeking the following:

BNY

About BNY

We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For more than 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.

Follow BNY on Instagram & X: @BNYglobal

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
1784
Website
bny.com
Social Media