Job Description

Vice President, Client Operations Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Client Operations Manager to join our Conventional Trust team. This role is located in Manchester, UK.

In this role, you’ll make an impact in the following ways:

• Lead and manage teams responsible for client processing operations, ensuring adherence to service standards and regulatory requirements by demonstrating strong leadership and organizational skills.
• Develop and implement process improvements to enhance operational efficiency, leveraging data-driven insights and innovative solutions.
• Collaborate with cross-functional teams to resolve complex client issues, utilizing expertise to provide effective solutions.
• Monitor and assess performance, ensuring alignment with strategic objectives and client expectations.
• Drive strategic initiatives contributing to the overall business strategy.
• Develop staff to maximize individual contributions, professional growth, and effective team collaboration.
• Foster a culture of continuous learning and development within the team, promoting professional growth and advancement.
• Responsible for the achievement of team goals and talent management.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in Business, Finance, or related field preferred
• Experience in Corporate Trust or Conventional Trust and Operations management
• People management experience
• Continuous improvement mentality
• Technical knowledge of Agile Methodology and Six Sigma preferred
• Effective communication and collaboration skills across diverse teams
• Experience in implementing Digital Tools

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom
BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune, 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.