Job Description

We’re seeking a future team member for the role of Vice President – Transfer Agency Service Delivery Manager our Transfer Agency team. This role is located in Ireland, Dublin.

BNY Transfer Agency provides fund administration services to a multitude of clients including Money Markets, Mutual Funds and ETFs. The Client Operations team provide both client service and oversight duties for and on behalf of our clients, including management of client queries, client escalations, supporting the offshore processing teams on complex queries and management of risk throughout the transfer agency process as identified in our reconciliation process. Reporting to Head of Client Operations, the successful candidate will in a client facing role and be responsible for the Client Operations group including strategies within the team with respect to automation and governance, representing the function via client onboarding and client change and development of the framework within the team

In this role, you’ll make an impact in the following ways:

• Identify and manage risks with the existing control framework and work with stakeholders to resolve
• Senior escalation point on client/internal escalations, projects and error resolution
• Provide senior leadership to client onboardings and represent the department during client change requests
• Working with your team, ensure that risks are managed effectively with respect to organisation structure and cross team cover, breaking down Silo’s and addressing key person/group dependencies
• Goal setting, staff appraisals and performance reviews across the group
• Identify automation opportunities (system enhancements, AI, etc.) and engage with relevant stakeholders to deliver
• Work with the Head of Client Operations in meeting expense targets
• Deliver in client due diligence or RFPs as required
• Managing SLA’s within Transfer Agency and escalating any potential late deliverables to the management team and / or client

To be successful in this role, we’re seeking the following:

• Third level qualification is preferred or the equivalent combination of education and experience
• 7+ years of work experience in Transfer Agency is required
• Broad Transfer Agency knowledge in dealing, contact centre, cash settlements, reconciliations and client service is required. Wider experience within Fund Services is desired

• Must be capable of working as part of a team and also on own initiative

BNY, our culture speaks for itself. Here’s a few of our awards:

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.