Job Description

In this role, you’ll make an impact in the following ways:

• Works with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY.
• May resolve typical issues or escalate to management as appropriate.
• Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
• Apply advanced problem-solving skills, judgement, and experience to analyze information.
• Use developed communication skills to deliver high quality service to a specialized client base.
• Provides key individuals at assigned clients information related to BNY products and services representing a broad array of lines of business and geographies; leverages an in-depth understanding of broader BNY services and offerings.
• Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY.
• May be the central point of contact for business development and assume client onboarding and/or risk management responsibilities.
• Leads and participates in internal activities and initiatives designed to improve client experience.
• Use in-depth knowledge of client issues and needs to help develop process improvements.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in Business, Finance, or a related field. Advanced degree or professional certification preferred.
• Typically 7-12 years of experience.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
• Prior fixed income knowledge highly preferred
• Experience in an operational area and/or client services preferred.
• Excellent customer focus, time- management and relationship management
• Possess excellent interpersonal skills and positive attitude.
• Strong analytics skills and detail-oriented.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.