Job Description

Some careers shine brighter than others.

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO focuses on these key priorities:

• Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management.

• Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations.

• Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank.

Responsibilities:

• To lead a Clearing and Name Screening team in HBID to deliver an agreed set of business objectives.
• To identify and realize agreed savings by automating, standardizing and right-shoring the delivery processes for the business, whilst maintaining or improving risk and customer experience.
• There is a particular focus on Cheque processing/Clearing & Collection for Jakarta, Medan, Surabaya and Name Screening.
• To allow on-going specialist relationship management, working closely with senior business users, key stakeholders, supplier executives / account members and the Bank's Accountable Executive.
• To lead cheque processing department, to identify, plan, assess, manage, monitor, control, make timely and measured judgments on Cheque processing services received via the branch networks.
• The job holder is expected to be consistently providing the delivery of high standard Cheque clearing transaction and Name Screening processing to internal and external customers, in line with the strategic and operating plan of HSBC Indonesia to grow the shareholder value, revenue, profitability and to protect the Group reputation.

To be successful in this role, you should meet the following requirements:

• Minimum 5+ years’ experience in operations or in a directly related business/function with minimum 3 years’ experience in leading a team.
• Previous experience in Operations Management including strong operational control capabilities and a proven track record in delivery.
• Excellent numerical skills and attention to detail combined with a strong delivery focus and ability to meet aggressive timeframes with quality results.
• Excellent planning, organizing and commercial skills including strong financial management capability with tenacy to drive through results.
• Ability to maintain composure and drive right outcomes under high risk business recovery scenarios.
• Strong relationship management capabilities, with great leadership and interpersonal skills.
• Balance approach to risk management including techniques to mitigate risk.
• Ability to interact and build relationship with all levels of internal and external stakeholders, including Regulators and other local bank.
• Operates well across cultures an in multi-cultural diverse work enviroments.
• Ability to leverages resources outside of direct control to achieve goals.

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at recruitment.hrd@hsbc.co.id at the time of your application, so that we can support you through your recruitment journey.