Job Description

Join Chase Card Services as a Small Business Card Product Strategy Manager and help shape the future of Ink, our cash back card portfolio for small business owners. In this high-impact role, you’ll partner across finance, risk, marketing, product, design, and analytics to uncover growth opportunities, optimize product features, and turn insights into decisions that elevate customer engagement and business performance. If you thrive at the intersection of strategy, data, and cross-functional leadership—and want to deliver meaningful value to entrepreneurs—this is your opportunity to innovate, influence, and make a real difference.

As a Small Business Card Product Strategy Manager in the Chase Card Services Small Business Card team, you help drive the strategy and management for Ink, our cash back card portfolio. You work closely with partners across finance, risk, marketing, product, design, and analytics to identify opportunities and deliver value to our customers. You analyze portfolio metrics, optimize product features, and influence decisions that enhance customer engagement and business performance. This role offers the chance to innovate, collaborate, and make a meaningful difference for small business owners.

Job Responsibilities:

• Manage and optimize the product line for small business rewards cards
• Analyze portfolio metrics to identify growth opportunities
• Collaborate with cross-functional teams to deliver customer benefits
• Develop and prioritize strategic initiatives for market share growth to optimize rewards value while managing expenses
• Evaluate investments and articulate benefits to stakeholders
• Define and refine customer segmentation and product features
• Monitor competitive trends and translate insights into action
• Influence and build consensus across teams
• Present ideas to educate and persuade stakeholders
• Develop product roadmap strategy based on portfolio performance and competitive landscape.
• Ensure adherence to risk and control expectations

Required qualifications, capabilities, and skills

• 7+ years in financial product management with credit card experience
• Bachelor’s degree required
• Proven experience managing product strategy and P&L
• Strong analytical and business acumen
• Customer-focused mindset with a track record of improving experiences
• Ability to collaborate and influence in a matrixed environment
• Experience with data-driven portfolio analysis
• Strategic thinker with attention to detail
• Strong leadership and team-building skills
• Ability to manage multiple priorities effectively
• Commitment to risk and control standards

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans