Join JPMorgan Chase Payment Operations to shape how we understand and improve payment quality at global scale. You’ll turn investigation and exception data into insights that change client behavior and reduce operational friction. This role blends payments domain expertise with analytics leadership to deliver measurable outcomes.
As a Vice President- Business Analysis within Payment Operations, you drive advanced analytics across global investigations, exceptions, repairs, returns, and payment-formatting trends. You translate complex operational and client behavior data into clear recommendations for Sales, Service, Operations, Product, and Technology stakeholders. You help improve straight-through processing, reduce recurring breaks, and elevate client outcomes through data-led remediation.
Job Responsibilities:
• Lead detailed analysis of global payment investigation breaks, exceptions, repairs, returns, and operational friction points across the payments lifecycle.
• Identify root causes of payment breaks, including client formatting issues, data quality gaps, process inefficiencies, market practices, and system-driven exceptions.
• Develop analytics to detect recurring investigation themes, client-specific trends, country/currency patterns, payment type issues, and behavior-based risk indicators.
• Equip client-facing teams with meaningful insights to support client conversations around payment format improvements and operational best practices.
• Collaborate with Operations teams to validate root causes, confirm remediation themes, and track post-remediation outcomes.
• Influence stakeholders to adopt data-led decision making and embed analytics into ongoing client service and operational improvement routines.
• Communicate complex analytical findings in a clear, concise, and commercially relevant manner.
• Experience building dashboards, executive reporting, trend analysis, root-cause analysis, and KPI frameworks.
• Identify opportunities to reduce investigation volumes, improve straight-through processing, enhance payment data quality, and minimize client impact.
• Analyze client payment behavior to identify recurring formatting errors, incomplete or inaccurate payment instructions, and avoidable investigation triggers.
• Produce end-to-end insights that explain the full payment journey from initiation through exception, investigation, resolution, and remediation.
Required qualifications, capabilities and skills:
• Experience in Payment Operations, Treasury Services, Cash Management, Wholesale Payments, or Transaction Banking.
• Knowledge of payment message formats and standards such as SWIFT, ISO 20022, MT/MX messages, clearing requirements, and market practices. Strong understanding of payment gateways and processing rails (e.g., ACH, SEPA, Fedwire, SWIFT) and familiarity with alternative payment methods and settlement mechanics (per role scope).
• Experience in building analyse with tools such as SQL, Alteryx, Tableau, Qlik, Power BI, Python, Snowflake, Databricks, or similar analytics platforms.
• Experience supporting client remediation, operational transformation, or payment quality improvement initiatives.
• Familiarity with global payments corridors, currency-specific requirements, and regulatory or market infrastructure considerations.
• Ability to distill complex technical and financial findings into clear, decision-ready narratives for non-technical stakeholders and to confidently influence senior executives (per role requirements).
• Demonstrate sustained performance in analytics roles within complex, regulated environments, with a strong bias to execution and measurable outcomes.
Preferred qualifications, capabilities and skills:
• Same as Required listed above
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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