Job Description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Vice President, Implementations (Client Onboarding Programs), is a senior leadership role within the Business Process Outsourcing organization, responsible for leading the end-to-end onboarding, transition, and operational migration of new clients across capital markets, wealth management, and asset management back-office operations. The role oversees a portfolio of concurrent implementation programs across products and regions, ensuring each transition is executed on time, within budget, and in accordance with agreed client outcomes, service levels, regulatory requirements, and operational controls.

This leader is accountable for successfully transitioning client processes into the Business Processing Outsourcing operating model, including knowledge transfer, process migration, technology enablement, workforce readiness, and post-go-live stabilization. The role requires deep expertise in sell-side operations, service delivery, transition management, governance, risk and control, and process transformation.

As the executive owner for client onboarding and implementation, you will drive alignment across Sales, Operations, Product, Technology, Finance, Compliance, and Customer Success to ensure seamless client transitions and sustainable service delivery. You will establish and continuously improve onboarding playbooks, governance models, and operating rhythms that enable scalable, consistent, and high-quality implementations while supporting SLA achievement, client satisfaction, and long-term account profitability.

This is a highly visible leadership role requiring strong executive presence, client relationship management, and cross-functional leadership. You will engage regularly with senior client stakeholders and internal executives, manage implementation risk, resolve escalations, and lead teams through complex onboarding initiatives under tight timelines and budget constraints. The role also plays a critical part in identifying opportunities for process optimization, automation, and future account growth within the Business Process Outsourcing business.

Key Responsibilities:

• End-to-End Client Onboarding Leadership
• Program & Portfolio Management
• Client Management & Communication
• Cross-Functional Coordination & Governance
• Process Design, Standardization & Continuous Improvement
• Budget Management & Financial Discipline
• Leadership, Talent & Culture

Required Qualifications and Experience

• 10+ years of progressive program management experience, with a strong track record leading complex, multi-workstream initiatives.
• Significant experience managing multiple concurrent onboarding or implementation programs with diverse client types and timelines.
• Proven ability to deliver programs on time and within budget, with strong financial and analytical skills for budget management and variance analysis.
• Demonstrated success in senior client-facing roles, including managing executive stakeholders and navigating complex client organizations.
• Experience managing and influencing internal and external stakeholders (e.g., clients, partners, vendors, internal executives).
• Exceptional communication skills (written, verbal, and presentation) with the ability to simplify complexity and influence at all levels.
• Strong leadership and people management experience, including building, leading, and motivating high-performing teams.
• Advanced proficiency in program/project management tools and methods (e.g., PMO frameworks, dashboards, risk and issue management).
• Bachelor’s degree in Business, Operations, or related field [can be edited]; or equivalent practical experience.

Preferred Skills and Nice-to-Haves

• Experience in a Business Process Outsourcing or Financial Services environment
• Prior leadership of a centralized Client Onboarding, Implementation, or PMO function
• Familiarity with change management and organizational readiness practices.
• Experience operating in global or multi-region client environments.
• Relevant certifications (e.g., PMP, PgMP, Prince2, Agile, Lean Six Sigma) [example – can be edited].
• Strong data-driven approach with experience building and using KPIs and dashboards to manage performance.

Compensation Range: The salary range for this position is between $220,000 - $230,000.

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings. for this role. All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required
benefits, as applicable.
Apply by clicking the application link and submitting your information. The deadline to apply for this role is March 31st, 2026.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC " Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com