Job Description

Vice President, Assessment & Implementation

Location: Remote (U.S.)
Travel: Regular travel to client locations, supplier facilities, and company headquarters in Chicago, IL and Nashville, TN

The Vice President, Assessment & Implementation is a senior leadership role responsible for guiding the successful evaluation, onboarding, implementation, and optimization of new client engagements, strategic initiatives, and operational transformation projects.

This leader serves as the bridge between commercial strategy and operational execution, ensuring every client engagement begins with a comprehensive understanding of business objectives, operational requirements, success metrics, and organizational readiness. Working across client services, operations, technology, finance, and commercial teams, the Vice President develops implementation strategies that drive scalable growth, operational excellence, and long term client success.

The ideal candidate combines strategic thinking with operational expertise, bringing a proven ability to lead complex enterprise implementations, navigate organizational change, and build repeatable frameworks that deliver consistent results across diverse client environments.

What You'll Do

Lead Client Assessment & Discovery

• Direct discovery and assessment processes for new client engagements and strategic initiatives.
• Evaluate client goals, operational workflows, technology ecosystems, and business requirements to identify opportunities, risks, and implementation considerations.
• Facilitate executive stakeholder discussions to align expectations, priorities, timelines, and success metrics.
• Translate assessment findings into actionable implementation strategies and recommendations.

Drive Enterprise Implementations

• Lead the planning, launch, and execution of complex client onboarding and transformation initiatives.
• Develop implementation roadmaps, governance structures, resource plans, and risk mitigation strategies.
• Ensure cross functional alignment among client services, operations, finance, technology, and commercial teams.
• Oversee implementation performance, issue resolution, and milestone achievement throughout the engagement lifecycle.

Build Scalable Methodologies & Best Practices

• Design and refine implementation frameworks, onboarding processes, assessment methodologies, and operational playbooks.
• Establish consistent standards, documentation, and governance models across all implementations.
• Drive continuous improvement initiatives that enhance efficiency, client experience, and operational effectiveness.
• Capture and share lessons learned to strengthen organizational knowledge and future implementations.

Measure Success & Optimize Performance

• Define and monitor implementation KPIs, operational metrics, and client success measures.
• Partner with leadership teams to evaluate outcomes, identify improvement opportunities, and drive corrective actions.
• Develop executive reporting and performance insights to support strategic decision making.
• Ensure implementations deliver measurable business value for both clients and internal stakeholders.

Lead & Influence Across the Organization

• Serve as a trusted advisor to executive leadership, clients, and key stakeholders.
• Lead cross functional teams through complex organizational and operational change initiatives.
• Mentor implementation leaders and contribute to the development of a high performing implementation function.
• Foster a culture of accountability, collaboration, innovation, and operational excellence.

What a Typical Week Might Look Like

Monday: Facilitate a discovery workshop with executive stakeholders for a new enterprise client, aligning on objectives, implementation scope, key milestones, and potential risks.

Tuesday: Review assessment findings and develop a strategic roadmap for introducing new operational capabilities, technology solutions, or production services.

Wednesday: Collaborate with client services, operations, and commercial teams to scope a large scale implementation and identify opportunities for process optimization.

Thursday: Analyze implementation performance metrics and business outcomes, partnering with finance and operations leaders to identify improvement opportunities.

Friday: Lead a best practices session with implementation and operational leaders to share lessons learned, strengthen methodologies, and improve future client onboarding experiences.

Qualifications

Required

• 15+ years of progressive leadership experience in implementation, operations, project management, consulting, client services, or related disciplines.
• Proven experience leading large scale client onboarding, implementation, transformation, or operational excellence initiatives.
• Experience working with enterprise clients and managing complex, cross functional stakeholder relationships.
• Strong financial and operational acumen, including budgeting, forecasting, business case development, and KPI management.
• Demonstrated success leading organizational change and process improvement initiatives.
• Bachelor's degree required.

Preferred

• Experience within marketing execution, creative services, print production, agency operations, business process outsourcing, or related industries.
• MBA, PMP certification, Lean Six Sigma certification, or other relevant professional credentials.
• Experience building and scaling implementation organizations, methodologies, or Centers of Excellence.

What Makes You Successful

• You excel at connecting strategy, operations, and execution to achieve measurable business outcomes.
• You are highly skilled at leading through complexity and ambiguity while maintaining alignment across diverse stakeholder groups.
• You bring a consultative mindset and can quickly understand client challenges, identify opportunities, and develop practical solutions.
• You are a strong communicator and facilitator who can influence executive audiences and drive consensus.
• You are passionate about operational excellence, continuous improvement, and creating scalable solutions that support long term growth.

Why Join Us

This is a unique opportunity to build and shape the implementation strategy for a growing organization while partnering with enterprise clients on transformational initiatives. You will play a critical role in driving client success, operational excellence, and sustainable growth across the business.

ESG Statement We strive to make our world better by utilizing ingenuity and technology to minimize our environmental impact, cultivating a business that recognizes the intrinsic value of diversity and inclusion, and requiring accountability, transparency, and integrity in everything we do.

Continuum is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.