Job Description

Vice President, Assessment and Implementation

Company:

Continuum

Department:

Operations

Reports To:

SVP Operations

Date Approved:

6/17/2026

The Vice President of Assessment and Implementation is responsible for overseeing the discovery, planning, and execution phases of new client engagements and major initiatives across existing accounts and internal operations. This strategic leadership role ensures that every engagement is grounded in a deep understanding of client goals, operational requirements, and organizational readiness. The VP will lead cross-functional teams in conducting client assessments, aligning on KPIs, and driving the successful launch and scaling of new services and processes.

This leader collaborates closely with Account Directors, Operations, and Commercial teams to build frameworks for client onboarding and continuous improvement initiatives. They will be instrumental in developing and refining repeatable methodologies that ensure excellence and consistency across all implementations.

Supervisory Duties: Yes

Duties/Responsibilities:

A TYPICAL WEEK MAY LOOK LIKE THIS:

• Monday – Lead a stakeholder alignment session for a new client engagement, facilitating discovery discussions to define objectives, key milestones, and implementation risks. Follow up with internal teams to assign workstreams.
• Tuesday – Review findings from a client assessment. Develop an implementation roadmap for introducing digital asset management and print production capabilities, incorporating cost-benefit analysis and resource requirements.
• Wednesday – Join a scoping session for an enterprise client launching a multi-market campaign. Ensure cross-departmental collaboration, provide input on workflows, and propose process optimization based on past implementations.
• Thursday – Partner with the Finance and Ops teams to evaluate success metrics from a recently completed implementation. Identify gaps and recommend adjustments for ongoing improvement.
• Friday – Host a best-practices workshop with implementation managers to share lessons learned and refine onboarding documentation for future use.

Basic Qualifications:

• 15–20+ years of experience in operations, implementation, project management, or account leadership within marketing execution, creative services, or related industries.
• 5+ years leading client-facing implementation or onboarding projects, ideally with enterprise clients.
• 5+ years working with cross-functional teams including operations, tech, and client services.
• Strong analytical skills and experience with budgeting, forecasting, and success metrics tracking.
• Experience with workflow design, change management, and client enablement strategies.
• Bachelor's degree required; MBA or PMP certification is a plus.

Desired Skills and Abilities:

• You thrive in complex environments and are skilled at aligning strategy, operations, and execution across internal and client teams.
• You are process-driven but adaptable, capable of customizing your approach based on the client’s unique business needs and maturity.
• You have a strong understanding of marketing execution, production, and technology, and how to bring those capabilities to life for clients.
• You are an expert facilitator and communicator, able to guide cross-functional teams with clarity and empathy.
• You are passionate about building scalable solutions, continuous improvement, and operational excellence.

Physical Requirements: N/A

Travel Requirements: This role is remote with regular travel to other client locations, supplier facilities, and company headquarters in Chicago, IL, or Nashville, TN.