Job Description

The Vice President, Applications is responsible for leading PAM Health’s enterprise application strategy, operations, support, optimization, and delivery across clinical, financial, operational, and corporate systems. This role ensures that the application portfolio supports PAM Health’s mission, improves business and clinical workflows, enables scalable growth, strengthens system reliability, and advances the organization’s digital transformation priorities. The Vice President, Applications must be able to effectively manage external managed services partnerships while also building, developing, and leading a high-performing internal applications team.

Responsibilities

• Develops and executes the enterprise applications strategy in alignment with PAM Health’s clinical, operational, financial, and growth objectives.
• Provides leadership for the full application portfolio, including electronic health record systems, revenue cycle, ERP, HR, financial, clinical, ancillary, integration, analytics-enabling, and corporate applications.Establishes and maintains application governance, prioritization, standards, roadmaps, lifecycle management, and rationalization practices.
• Leads application support, enhancement, implementation, optimization, upgrades, integrations, testing, change management, and production stability efforts.Builds, develops, and runs an internal applications team with clear roles, accountabilities, career paths, performance expectations, and succession planning.
• Manages managed services relationships, including scope, service levels, performance, escalation management, contract adherence, operational accountability, and value realization.
• Balances internal capabilities and external partner resources to ensure sustainable, cost-effective, and high-quality delivery of application services.
• Partners with clinical, operational, financial, compliance, information security, infrastructure, data, and executive stakeholders to understand needs, define priorities, and deliver effective technology solutions.
• Ensures applications are secure, compliant, resilient, supportable, and aligned with healthcare regulatory requirements, privacy obligations, and organizational policies.
• Develops metrics and reporting for application performance, service levels, project delivery, customer satisfaction, vendor performance, risk, and operational effectiveness.
• Leads major application initiatives, implementations, conversions, upgrades, mergers and acquisitions integration activities, and enterprise standardization efforts.
• Promotes a culture of service, accountability, collaboration, transparency, continuous improvement, and customer-focused delivery across the applications function.
• Maintains appropriate documentation, reporting, dashboards, roadmaps, service level measures, application inventories, project status updates, vendor performance reports, budget information, and operational metrics necessary to support application governance, executive decision-making, compliance, and continuous improvement.

Leadership

• Inclusiveness: Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team
• Managing Staff: Coaches, evaluates, develops, and inspires staff; sets expectations; recognizes achievements
• Stewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources; appropriate understanding of confidentiality and company values; adheres to and supports company policies, procedures and safety guidelines
• Problem-Solving: Identifies problems and involves others in seeking solutions; conducts appropriate analysis and searches for best solutions; effectively and efficiently implements appropriate responses to correct problems; responds promptly and effectively to new challenges
• Decision-Making: Makes clear, consistent decisions; acts with integrity in all decisions; distinguishes relevant from irrelevant information; makes timely, appropriate decisions.
• Strategic Planning and Organizing: Understands company vision and aligns priorities accordingly; measures outcomes; uses feedback to redirect as required; evaluates alternatives; appropriately organizes complex issues to desirable resolution
• Communication: Connects with peers, subordinate employees and all customers; actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; negotiates effectively.
• Quality Improvement: Strives for efficient, effective, high-quality performance in self and in the department; delivers timely and accurate results; resilient when responding to matters that are challenging; takes initiative to make improvements
• Leadership: Motivates others; accepts responsibility; maintains high morale in department; develops trust and credibility; expects honest and ethical behavior of self and staff
• Teamwork: Encourages cooperation and collaboration; builds effective teams; works in partnership with others; is flexible; responsive to the needs of others
• Development: Maintains up-to-date skills through involvement with professional organizations and/or continuing education

Customer Service

• Maintains the highest level of customer service via courtesy, compassion and positive communication.
• Promotes the mission and vision of PAM Health within the work environment and the community.
• Respects dignity and confidentiality by adherence to all applicable policies and procedures.

Health and Safety

• Works in a manner that promotes safety; wears clothing appropriate to the performance of the job.
• Participates in OSHA required training.
• Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment.
• Reports unsafe practices to management.
• Knows own role in case of an emergency.

Qualifications

Education and Training: Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration, Business Administration, or a related field required. Master’s degree preferred. Equivalent combination of education and progressive leadership experience may be considered

Experience: Minimum of ten years of progressive information technology experience, including significant leadership responsibility for enterprise applications in a complex, multi-site organization. Healthcare experience strongly preferred, with demonstrated knowledge of clinical, operational, financial, and corporate application environments.

• Experience leading application teams, managing enterprise application portfolios, overseeing major implementations and upgrades, and partnering with managed services providers or other external vendors to deliver reliable application support and project outcomes.
• Demonstrated ability to build an internal team, establish operating models, define service expectations, develop talent, and create accountability across both employee and partner resources.

Knowledge, Skills, and Abilities:

• Strong knowledge of enterprise application strategy, healthcare application support, application lifecycle management, IT governance, vendor management, managed services oversight, project delivery, service level management, change control, issue resolution, and stakeholder engagement.
• Ability to translate business and clinical needs into technology roadmaps, prioritize competing demands, communicate clearly with executive and operational leaders, and drive measurable improvements in reliability, usability, standardization, and service performance.