Job Description

At Caesars Entertainment, we create experiences that turn moments into lifelong memories. The Assistant General Manager of our Reno properties plays a pivotal role in bringing that promise to life.

We are seeking a polished, relationship‑driven executive with deep experience in Casino Marketing, Player Development, Hospitality, and VIP engagement. This leader brings a strong service instinct, a sense of executive presence, and the ability to build meaningful relationships with high‑value guests, community partners, and internal stakeholders.

This leader partners with the General Manager to deliver excellence across the operation, with a strong emphasis on Casino Marketing, Player Development, Hospitality, and VIP guest engagement. The ideal candidate leads with executive presence, thrives in a fast‑paced environment, and inspires teams to deliver the legendary family style service Caesars is known for.

Lead the Vision

• Support the creation and execution of long‑range strategic, operating, and capital plans that strengthen our brand and fuel profitable growth.
• Play a hands‑on role in shaping and delivering transformational strategies across Marketing, Player Development, Hospitality, and Loyalty, connecting guest insights, brand storytelling, and revenue opportunities.

• Act as a thought leader on marketing‑driven operational initiatives, ensuring the property is positioned competitively within the region.

Champion Guest Experience Excellence

• Serve as one of the most visible leaders on the floor, meeting VIPs, greeting guests, and creating unforgettable property experiences.
• Partner with Casino Marketing and PD to design and refine signature events, targeted campaigns, and premium guest activations that deepen loyalty and drive visitation.
• Ensure hotel, F&B, entertainment, retail, and casino operations are aligned to deliver a seamless, service‑obsessed environment.

Inspire High-Performing Teams

• Select, develop, and coach senior leaders who embody Caesars’ commitment to hospitality, innovation, and integrity.
• Foster a culture that energizes teams, celebrates wins, and elevates service delivery at every touchpoint.
• Lead with polish, presence, and authenticity, setting the tone for an engaged, empowered workforce.

Community & Brand Ambassador

• Represent Caesars in the Reno community with confidence and credibility, building relationships, strengthening partnerships, and elevating the property’s visibility.
• Participate in community, civic, and business events as a senior voice of the organization.

Drive Responsible, Strategic Performance

• Leverage financial insights and business analytics to shape marketing strategies, reinvestment decisions, and guest segmentation opportunities.

• Present business strategies and performance updates to corporate partners and property stakeholders.
• Uphold the highest standards of integrity and foster a culture where compliance is understood, embraced, and celebrated.

EDUCATION & EXPERIENCE

• Ten to fifteen years of diverse leadership experience with increasing responsibility in a major hospitality, gaming, or service‑driven organization.

• Strong background in Marketing, Player Development, Hospitality leadership, or integrated resort operations strongly preferred.

ADDITIONAL REQUIREMENTS

• 7–10 years of senior‑level leadership experience in hospitality, casino marketing strategy, PD programs, gaming, customer experience, or commercial operations.
• A strong command of guest engagement, loyalty strategy, and premium service models.
• Exceptional communication and interpersonal abilities, with the poise to host high‑value guests and represent the brand at the highest level.
• Proven financial acumen and the ability to turn insights into strategy.
• A collaborative, guest‑first leadership style rooted in accountability and service excellence.
• Demonstrated ability to anticipate market trends and identify new opportunities for growth and competitive advantage.
• Commitment to responsible gaming and the integrity required in a regulated industry.

WORK ENVIRONMENT

• High-energy, guest‑centric environment where multitasking, quick decision-making, and polished presence are key.
• Requires consistent visibility on the casino floor and engagement across all property operations.
• Must be comfortable with public speaking, community appearances, and interacting with executives, guests, and team members.
• Travel may be required.