Job Description

Are you passionate about the intersection of human cognition and artificial intelligence? Join our Transformative AI team and help shape the future of multimodal human–AI systems. In this role, you’ll engineer solutions that make decision-making, information flows, and human–agent interactions more efficient, safe, and intuitive. Be part of a team that is redefining how people and technology work together.

As an AI Cognitive Engineer in the Transformative AI team, you will analyze, model, and design multimodal human–AI systems that align with human cognition. You will ensure that decision-making, information flows, and human–agent interactions are optimized across voice, text, data visualization, and ambient interfaces. Unlike traditional UI/UX design, this role focuses on understanding cognition and human performance in complex environments, then engineering systems that extend and amplify those capabilities.

Job responsibilities:

• Conduct cognitive task analyses for multimodal workflows (voice, chat, visual dashboards, ambient signals)
• Translate insights into system-level requirements for AI agents, decision support tools, and automation pipelines
• Model human workload, attention, and modality-switching costs (e.g., moving between text, charts, and speech)
• Collaborate with product, design, and engineering teams to ensure multimodal systems reflect cognitive principles
• Design and evaluate cross-modal decision support (e.g., when should an AI “speak,” “show,” or “stay silent”)
• Develop frameworks for trust calibration and cognitive fit in multimodal human–AI teaming
• Run simulations and user-in-the-loop experiments to test system performance across modalities

Required qualifications, capabilities, and skills:

• Formal training or certification in software engineering concepts and at least 5 years of applied experience
• Advanced degree in Cognitive Engineering, Human Factors, Applied Cognitive Psychology, Systems Engineering, or related field
• Proven experience in complex, high-stakes domains
• Deep expertise in cognitive load and modality management, human error analysis and mitigation, decision-making under uncertainty, human–automation interaction, and voice/visual trust calibration
• Experience evaluating multimodal AI/ML systems (voice, NLP, data visualization, multimodal agents)

Preferred qualifications, capabilities, and skills:

• Ability to analyze how humans think and decide across voice, text, and visual modalities
• Skill in translating cognitive principles into engineering requirements for multimodal AI systems
• Experience ensuring systems work with an understanding of human cognition across all interaction modes
• Background in designing and testing multimodal systems

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans