Job Description

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Payments Lead is a senior position and is responsible for running operations through various teams. The primary objective of this role is to manage the processes migrated from MUFG offices in various regions to MUFG Global Service (MGS) - Global Capability Center (GCC), and actively drive operational efficiency initiatives through process standardization

Main Responsibilities

• Work efficiently in a fast-paced setting by exhibiting and achieving a high level of ownership at the migration stage.
• Coordinating well with global stakeholders to execute bank’s strategic initiatives
• Drive Operations agenda, industry-wide initiatives particularly those related to Payment standards
• Ensure highest levels of accuracy by the team in transaction processing and ensure minimal client impact and/or operational incidents
• Drive process automation and reengineering to cut costs and enhance customer experience.
• Provides excellent customer service to uphold the reputation of the division and satisfy customers.
• Improve customer experience by collaborating with business, product, and regional branch operations.
• Ensure people development and engagement model framework is strictly adhered to
• Develop and deliver the unit's learning journey.
• Ensure retaining talents in Cash & Payment operations by nurturing people
• Establish SMART goals for the division and make sure that everyone on staff is aware of their responsibilities and performance standards.
• Ensure that all transactions falling within Cash & Payments purview are processed promptly, accurately, and in compliance with established protocols.
• Establish a robust Risk and Control framework
• Collaborate with Audit stakeholders and ensure the unit is operating within the risk appetite.
• Keep up to date on market developments, products, and pertinent rules and regulations.
• Verify that sanctions policy rules are carefully followed and that QA results are at the acceptable levels.
• Lead the unit to develop a proactive risk culture; and ensuring that the Group Values and Code of Conduct are properly followed.
• Verify that all required training is completed in compliance with bank policy
• Participate in industry forums and represent MUFG / MGS as required
• Geographies to be covered – APAC and EMEA

Skill requirements:

- Solidworkingcapitalproductexpertise,particularlyintheareasofcash management and operations.

- IndepthknowledgeinSWIFT,CHIPS,CHAPS,SEPAandallother payment types / methodologies are mandatory

- Experienceleadingsizableteams-Regularlyexemplifiesprecise written and vocal communication

- Ability to think critically and pay close attention to detail. Verbal communicationskillsthatallowforeffectivecross-culturalconnections.

- Shouldbeabletodrivechangebyinfluencingthe stakeholders

- Trustedadvisorwithstronginterpersonal abilities

- Abilitytowork independently

- Minimumof15+yearsofrelevantexperienceinbanking industry

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.