Job Title:
Vice President
Work Type:
Permanent
Location:
DLF Downtown, Sector 25A Phase 3, Block 4
It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.
NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.
At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.
YOUR NEW ROLE
We areseekingan experienced and strategically-minded Vice President — Production Support Manager to lead our Production Services function supporting critical banking and trading applications acrossMarkets, C&IB business
This is a senior leadership position accountable for the stability, resilience, and continuous improvement of mission-critical financial systems that underpin our trading, risk management, and regulatory reporting capabilities. You will own the end-to-end production lifecycle for a portfolio of applications spanning Front Office, Middle Office, and Back Office domains.
As a VP-level leader, you will be expected to drive operational excellence, champion automation and modernization initiatives, and serve as a trusted partner to senior business and technology stakeholders globally. You will shape the strategic direction of production support, influence technology investment decisions, and build a high-performing, engaged team that delivers exceptional service outcomes.
This role requires a rare combination of deep technicalexpertise, production support leadership, banking domain knowledge, and executive presence. You willrepresentProduction Services in senior forums, lead through major incidents with composure, and drive measurable improvements in system reliability and operational efficiency.
WHAT YOU WILL BRING
Operational Leadership & Service Excellence
Assume full accountability for the production health, stability, and performance of assigned application portfolio supporting global trading and banking operations
Lead Major Incident Management for critical P1/P2 incidents, coordinating cross-functional response teams and providing executive-level communications during service disruptions
Own Incident, Problem, and Change Management processes, ensuring rigorous governance,timelyresolution, and sustainable fixes
Drive Root Cause Analysis (RCA) discipline, ensuring systemic issues areidentified, documented, and permanently remediated
Establish andmaintainDisaster Recovery (DR) and Business Continuity Planning (BCP) capabilities, including regular DR testing and runbook maintenance
Deliver against SLA commitments and operational KPIs, proactivelyidentifyingrisks and implementing mitigation strategies
Strategic & Transformation Initiatives
Define and execute the Production Support roadmap, aligning with broader technology strategy and business priorities
Champion automation, self-healing, and observability initiatives to reduce manual toil, improve MTTR, and enhance system resilience
Partner with Engineering and Architecture teams on Cloud Migration programs, ensuring production readiness and supportability of cloud-native workloads
Contribute to firmwide AI, automation, and digital transformation initiatives,identifyingopportunities toleverageemerging technologies
Drive technical debt reduction and advocate for production-first design principles in new development
Team Leadership & Development
Lead, mentor, and develop a team of 10-15 production support engineers, fostering a culture of ownership, continuous learning, and operational excellence
Own performance management,goal-setting, and career development conversations for direct reports
Drive hiring and workforce planning, building a diverse, skilled team capable of supporting evolving technology landscape
Promote psychological safety, collaboration, and knowledge sharing across the team
Establish clear on-call rotations, escalation paths, and follow-the-sun support models for 24x7 coverage
Stakeholder Management & Communication
Serve as the primary point of contact for business stakeholders on production matters, building trusted relationships with Trading, Operations, Risk, and Compliance teams
Deliver executive-level reporting on service health, incident trends, and improvement initiatives to senior technology and business leadership
Represent Production Services in CAB (Change Advisory Board), Architecture Review, and Technology Governance forums
Partner with Release Management, Environment Management, and DevOps teams to ensure seamless deployments and environment stability
Risk, Controls & Governance
Ensure adherence to ServiceNow governance standards and operational processes
Maintain audit-ready documentation, runbooks, and operational procedures
Champion a strong risk and controls mindset, proactivelyidentifyingand mitigating operational risks
Support regulatory examinations and internal audits related to technology operations
A diverse and inclusive workplace works better for everyone:
Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.
More focus on you:
We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities
Join NAB India:
This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities
To know more about us please click here
To know more about NAB Global Innovation Centres please click here
We’re on LinkedIn: NAB Innovation Centre India
We're here to be the most customer-centric company in Australia and New Zealand. We’re focused on what matters most and here to support you with your banking needs in any way we can. We’re open for business.
Connect with us: www.nab.com.au/contact-us
