EXL

Vice President 1

EXL  •  Noida, IN (Onsite)  •  3 hours ago
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Job Description


Role Overview

EXL is seeking an experienced and strategic Vice President to lead its Transport & Logistics vertical. This leader will be responsible for driving business performance, operational excellence, client satisfaction, growth, and transformation across a portfolio of global transport and logistics clients.

The role will oversee large-scale operations spanning transportation, logistics, freight management, finance & accounting processes, customer service, and back-office operations. The ideal candidate will bring a deep understanding of transportation ecosystems, logistics business models, BPO operations, and client relationship management, while delivering sustainable revenue growth and margin expansion.

Key Responsibilities Business & P&L Leadership
  • Own the overall P&L, revenue growth, profitability, and operational performance of the Transport & Logistics vertical.
  • Drive strategic planning, business reviews, margin improvement initiatives, and long-term growth plans.
  • Identify opportunities for expansion, cross-sell, and transformation across existing accounts.
  • Develop and execute account strategies aligned with client business objectives.
Operations Leadership
  • Lead large, multi-location teams supporting transportation and logistics clients.
  • Oversee operations across functions such as:
    • Freight Operations
    • Order Entry & Freight Documentation
    • Transportation Management Support
    • Freight Audit & Payment
    • Accounts Payable & Accounts Receivable
    • Billing & Cash Application
    • Customer Service & Back-Office Operations
    • Logistics Analytics and Business Support Functions
  • Drive operational excellence through productivity, quality, compliance, and customer experience initiatives.
People Leadership
  • Lead, mentor, and develop a leadership team consisting of AVPs, Senior Managers, and functional leaders.
  • Build a high-performance and client-centric culture.
  • Drive succession planning, leadership development, and talent retention initiatives.
Industry & Domain Leadership
  • Serve as a subject matter leader within the Transport & Logistics domain.
  • Maintain understanding of logistics operating models including LTL, Truckload, Brokerage, 3PL, Freight Audit & Payment, Transportation Management Systems, and supply chain workflows.
  • Support solutioning, capability development, and new business pursuits.
Desired Experience
  • 15+ years of experience in Operations, BPO, Shared Services, Logistics, Supply Chain, Transportation, or related industries.
  • Proven leadership of large-scale operations with direct P&L accountability.
  • Experience managing global clients and executive stakeholders.
  • Strong understanding of transportation and logistics business processes.
  • Demonstrated success in business transformation, automation, and growth initiatives.
  • Experience leading geographically distributed teams across multiple delivery centers.
  • Strong commercial acumen and contract management experience.
EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
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