Job Description

Posting number: 26-01308

Department: Family Services

Job classification: HUMAN SERVICES COORDINATOR II

Posting type: Open

Categories: Social Services, Community and Social Services

Summary

This is an exciting time to join Fairfax County Government as we shape racial and social equity policies in the county through the One Fairfax Policy. Using this framework, we intentionally consider equity when making policies or delivering programs and services. To learn more, we highly encourage you to watch the Becoming One Fairfax—An Introduction to Key Concepts video by clicking here and visit the One Fairfax webpage here.

ABOUT THIS POSITION:

Under direct supervision, provides one-on-one counseling utilizing appropriate database to help clients analyze and compare Medicare health plan and prescription drug plan options and access other benefits. Ensures the delivery of program services through support of volunteers. Performs data collection activities in support of requirements attached to appropriate programming. Provides professional analytic and technical work, analysis, data management and research related to services provided as a member of the Virginia Insurance Counseling and Assistance Program (VICAP) Unit. Measures and analyzes indicators of performance in accordance with VICAP, Medicare Improvements for Patients and Providers Act (MIPPA), Senior Medicare Patrol (SMP) and any other requirements under the VICAP unit. Exercises independent judgment and expertise in the application of knowledge of agency and community services and related policies and procedures regarding Medicare and Dual Eligibility Medicaid. Complies with policies and guidelines for counselors, including those regarding confidentiality and reporting of VICAP activities. Analyzes, problem-solves, and provides information about, and assistance with, issues related to Medicare, Dual Eligibility Medicaid, supplemental health insurance, long-term care insurance, other related health insurance programs, and Medicare fraud and abuse. Develops, coordinates and presents Medicare training and outreach to non-profit/older-adults, community groups and internal customers.

Illustrative Duties:

• Assessment and Counseling: Uses independent judgment in the application of knowledge of agency and community services and related policies and procedures regarding health plans to assess client needs. Researches available options for clients and presents options/information. Handles client cases by navigating through a variety of computer applications and systems. Uses internet-based programs to help clients compare health plan and prescription drug plan options and access other benefits as appropriate. Provides one-on-one counseling in person, by phone, at specified VICAP locations, or during enrollment events. Supports volunteers and their counseling efforts.
• Education: Develops, coordinates, and presents Medicare training and outreach to non-profit/older adult groups and internal customers.
• Data: Maintains and enters programmatic data into appropriate databases.
• Responsible for coordinating and providing information to social workers, case managers and other staff regarding VICAP needs of clients.
• Other duties as assigned to support the work of the Adult & Aging Division.

Required Knowledge Skills and Abilities:

• Knowledge of mission, goals, and objectives of Area Agencies on Aging, and community services regarding Medicare and Medicaid, as it relates to dual eligible beneficiaries, supplemental health insurance, long-term care insurance, other related health insurance programs, and fraud.
• Knowledge of the principles, practices and techniques governing management, organization, operations, and programmatic services.
• Ability to identify possible solutions for solving business problems.
• Ability to be certified as a Virginia Insurance Counselor for Medicare within 60 days of start.
• Ability to perform a variety of fact-finding techniques.
• Effective interpersonal and organizational skills.
• Ability to communicate effectively orally and in writing including effective presentation skills.
• Ability to use word processing and presentation software to prepare documents, presentations, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze and present data.
• Ability to maintain professional commitment.
• Ability to implement effective relational skills.
• Ability to display cultural competence through scope of work and interactions with others.

Supplemental information

MINIMUM QUALIFICATIONS:

Any combination of education, experience, and training equivalent to the following:

(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Graduation from an accredited four-year college or university with a degree in one of the social or behavioral sciences and one year of experience in full performance level human services coordination work in public, private, or volunteer organization.

CERTIFICATES AND LICENSES REQUIRED:

SHIP/VICAP State certification: Certification as a Virginia Insurance Counselor for Medicare required within 60 days of hire. Annual re-certification required.

NECESSARY SPECIAL REQUIREMENTS:

The appointee to this position will be required to complete a criminal background check, Child Protective Services Registry check, and a Board of Insurance check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Currently certified as a Virginia Insurance Counselor for Medicare.
• Experience in the field of aging and long-term care services.
• Experience providing benefits related counseling.
• Experience providing unbiased counseling to consumers to resolve concerns related to Medicare claims.
• Experience with programs serving adults, caregivers, adults with disabilities, adult protective services, elder rights, and fraud prevention.
• Experience in public speaking and giving presentations both in-person and through virtual platforms to older-adults, non-profit/community groups and/or internal customers.
• Data management and data analysis experience.
• Proficiency utilizing Microsoft office: Word, Excel, and PowerPoint.

PHYSICAL REQUIREMENTS:

Employee may be required to lift or carry up to 25 lbs. occasionally. Generally, works in an office environment yet may occasionally be required to perform job duties outside of the typical office setting. Job requires walking, standing, sitting (for long periods of time). Position frequently communicates and must be able to exchange accurate information with others verbally and in writing. Visual acuity is required to read data on a computer monitor; ability to operate keyboard driven equipment and computer. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:

Panel Interview and may include a practical exercise.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.

#LI-JY1