Job Description

THE WATCHMAKER OF WATCHMAKERS
Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

YOUR MISSION:
You will be the guardian of our most exclusive space, leading the commercial experience for our discerning collectors and VIC clients discovering the soul of Jaeger-LeCoultre through intimate encounters with our Grande Complication masterpieces and the artisans who bring them to life. You will work closely and in full partnership with our client experience & hospitality teams, while contributing to the commercial success of our High watchmaking collections.

WHAT WILL YOU DO AND HOW WILL YOU MAKE AN IMPACT?

Main Responsibilities:

VIC Client Development at our Manufacture

• Ensure exceptional VIC client treatment from initial contact through post-visit follow-up, fostering close collaboration with market teams and HQ departments
• Prepare the VIC Manufacture visit to ensure the right experience (ex. timepiece curation)
• Presentation of Grande Complication timepieces to VIC under the guidance of our Head of VIC Development
• Consolidate data and insights to facilitate client follow-up with close collaboration between markets and other HQ teams

• Prepare reporting on the commercial impact of our Manufacture Lounge

Lounge Commercial Operations Excellence

• Manage day-to-day commercial operations of the Manufacture Lounge (including invoicing, CS, straps, stock management, compliance)
• Centralise and coordinate VICs Manufacture Lounge visits with multiple stakeholders (e.g. Client Experience Team, CRM, Hospitality)
• Contribute to the continuous enhancement of the Manufacture Lounge ambiance

Share with our clients our Maison & timepieces savoir-faire

• Articulate the artistry behind perpetual calendars, tourbillons, minute repeaters, and our most intricate horological achievements
• Translate 190 years of savoir-faire into experiences that resonate with collectors worldwide
• Share the unique story of our Manufacture, where every component is conceived, crafted, and assembled under one roof
• Bridge the worlds of technical mastery and emotional wonder through compelling narratives

WHAT ABOUT YOU?

• Team-oriented mindset with strong leadership and coordination abilities
• Experience managing premium client experiences and operational logistics
• Ability to work autonomously while maintaining collaborative spirit with internal teams
• Fluent in French and English (other languages are strong advantages)
• Client and service orientation, operational excellence
• Strong retail understanding & storytelling mastery
• Sensitive to details & watch enthusiast
• Eager to participate in client and business development
• Discretion and diplomacy, natural communicator
• Capacity to understand multicultural environment
• Genuine passion for Grande Complication and Haute Horlogerie
• First luxury retail experience with proven track record