2-3 years management experience preferably of customer focus and customer service.
Strong verbal and written Hungarian and English language knowledge.
Excellent communication skills.
Advanced problem solving and complaint handling ability.
Strong networking and negotiating skills.
Experience of working in a high volume fast-paced retail environment.
Analytical and tactical abilities.
Positive attitude and computer literacy.
To lead and develop the huge and diverse team in the Customer Service.
Create strategical landscape.
To provide the store with expertise and feedback to support the delivery of excellent customer services across all relevant department “through the eyes of the customer'.
To be responsible for the costs and KPI’s held within the Customer Relation departments balance the needs of the customer and ensure the IKEA concept.
To have a clear understanding of our consumer law to ensure the store fulfils IKEA’s audit standards.
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
In the selection process, it’s enough to attach your CV and your motivational letter in English and answer a few simple questions during the online application.
Once you’ve submitted your application, we’ll review the candidates, and if you meet the requirements, we’ll invite you for an interview.
Communication will mainly take place via email, so please keep an eye on your inbox (and your spam folder as well).
Thank you for your interest – we look forward to getting to know you!
We are a stable workplace with a legal employer background and long-term job opportunities.
In addition to our own organized programs, we offer training, career opportunities, and a friendly atmosphere where both you and the team truly matter.
You can spend your working hours and breaks in high-quality working conditions, with a work schedule published one month in advance.
We are closed on public holidays mandated by the state, as well as on December 24 and December 31, which IKEA provides as additional days off.
BENEFITS PACKAGE:
Join us and become part of a company where you are valued for who you are. We all form one big, inclusive team, working together to make a positive impact on the lives of millions of people.
ONE BRAND, MANY COMPANIES AND MANY, MANY PEOPLE
We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”.
How we realise this vision is based on our shared humanistic values. These values are the foundation of our work and our inclusive, open and honest culture where you can be yourself. Our culture is based on the spirit of togetherness, enthusiasm and fun. And we’re always looking for people who share our positive attitude and values.
IKEA unites thousands of co-workers and hundreds of companies with different owners, all over the world, organised in a franchise system. It’s one brand but it reaches millions of hearts and homes.
ABOUT INTER IKEA GROUP
The purpose of Inter IKEA Group is to secure continuous improvement, development, expansion and a long life of the IKEA Concept. It has three core businesses: Franchise, Range & Supply and Industry.
• Inter IKEA Systems B.V. is the owner of the IKEA Concept and the worldwide IKEA franchisor. The assignment is to continuously develop the IKEA Concept and to ensure its successful implementation in existing and new markets. 11 different groups of companies own and operate IKEA sales channels under franchise agreements with Inter IKEA Systems B.V. A large group of franchisees are owned & operated by INGKA Group. Inter IKEA Systems B.V. also assigns different IKEA companies to develop range, supply and communication.
• IKEA Range & Supply is responsible for developing and supplying the global IKEA range. This means working with the whole value chain: from the needs and wants of the many people, through product development and the sourcing of raw materials, to a product’s end-of-life.
• IKEA Industry is the largest producer of wooden furniture in the world and manufactures wood-based furniture for the IKEA product range. We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.
We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.
