Job Description

Veterinary Technician Supervisor (Emergency & Critical Care) - Shreiber School of Veterinary Medicine of Rowan University

Work type: Full-Time

Location: Glassboro, New Jersey

Categories: School of Veterinary Medicine

The Shreiber School of Veterinary Medicine of Rowan University (SSVM) is seeking experienced Veterinary Technician Supervisors, with a strong background in leadership, to join our team and support clinical operations within our new small animal teaching hospital located 1.5 miles from our main Glassboro campus.

SSVM is a new and innovative veterinary teaching hospital for small animals, equipped with state-of-the-art equipment. The teaching hospital is designed to accommodate multiple specialty departments, including anesthesia, cardiology, clinical pathology, dermatology, dentistry and oral surgery, diagnostic imaging, emergency/critical care, exotics, internal medicine, neurology, oncology, ophthalmology, primary care, and surgery.

Position Summary

The Veterinary Technician Supervisor is a mid-level leadership role within the Veterinary Teaching Hospital responsible for direct supervision of Veterinary Technician/Assistant Leads, Veterinary Technicians, Veterinary Assistants and Student Workers within the Emergency & Critical Care clinical section of the teaching hospital.

The Veterinary Technician Supervisor provides direct oversight of staff performance, training progression, clinical standards, and operational consistency for their section while coordinating closely with the Veterinary Technician Manager and the Director of Veterinary Medical Services. This position ensures that hospital protocols, collaboration across services, workflow expectations, and patient care standards are consistently executed on the clinical floor while providing leadership support and guidance.

The Veterinary Technician Supervisor functions as the primary operational leader for their assigned section and serves as the liaison between hospital leadership and the clinical support staff. This is a working leadership position that maintains a limited clinical role while providing active floor supervision. Our ideal candidate(s) will be innovative, driven, and adaptable to help support and develop our hospital and its programs. Our top priorities are delivering excellent client and patient care, in addition to training graduates who are competent, confident, and ready from day one.

Essential Duties and Responsibilities:

Staff Supervision & Performance Management

• Directly supervises leads, technicians, assistants, and student workers within assigned section
• Provides support to Veterinary Technician/Assistant Lead roles in relation to scheduling and planning support for clinical departments and hospital needs
• Communicates and enforces expectations regarding performance, professionalism, and conduct
• Monitors attendance, punctuality, and shift readiness
• Provides coaching, redirection, and real-time feedback
• Addresses day-to-day staff concerns and workplace issues
• Documents performance concerns and communicates them to the Veterinary Technician Manager
• Participates in employee performance evaluations and coordinates development for staff
• Assists in corrective action processes in coordination with the Veterinary Technician Manager, HR and/or Labor Relations
• Participates in interviewing and hiring recommendations

Section Operations & Clinical Oversight

• Oversees daily operations of the assigned service/section
• Monitors patient flow, patient transfers and handoffs between services
• Ensures treatments, procedures, and nursing care are completed appropriately
• Addresses operational disruptions and workflow breakdowns
• Ensures exam rooms, treatment areas, and ICU spaces are prepared and functioning
• Assists with high acuity or complex cases when needed
• Supports clinicians with implementation of hospital workflows

Clinical Duties:

• Responsible for performing veterinary technician or assistant duties as needed
• Ensures that clinical space is maintained in a professional and orderly manner
• Works with veterinarians to ensure patient management protocols are available and updated as needed
• Works directly with the Veterinary Technician Manager to develop new or revised departmental policies and procedures ensuring patient flow is maximized, provider and staff time is used efficiently, and client satisfaction is met
• Supervises veterinary technical staff to perform all responsibilities in accordance with existing regulations (OSHA, Radiation Safety, DEA, sterilization, etc.)
• Ensures adherence to hospital SOPs and clinical protocols
• Monitors medical record quality and treatment documentation
• Participates in incident reviews and workflow improvement
• Identifies patient care risks and escalates concerns

Training & Staff Development

• Oversees onboarding and orientation of new staff in assigned section
• Assigns Leads and senior technicians as clinical trainers/skill mentors
• Ensures completion of training checklists and tracks progression of staff
• Provides coaching and coordinates remediation plans for staff needing additional support with skills
• Works with Veterinary Technician Manager on continuing education planning
• Supports clinical teaching environment for students

Communication & Coordination

• Communicates operational changes and hospital initiatives
• Escalates staffing or workflow issues to the Veterinary Technician Manager and Director of Veterinary Medical Services
• Participates in hospital leadership and operations meetings

Inventory & Equipment Oversight

• Monitors section supply utilization and communicates needs
• Ensures proper equipment use and care
• Reports equipment failures and maintenance issues
• Assists with implementation of new equipment and protocols

Administrative Duties:

• Maintains a positive work culture and promotes collaboration among departments
• Organizes and runs monthly section meetings and participates in meetings as needed with Hospital Leadership
• Organizes monthly check-in meetings with veterinary technical staff within their assigned section
• Demonstrates working knowledge of scheduling, billing, and electronic medical records systems to assist veterinary technician staff
• Maintains all necessary records in accordance with federal, state, university, and departmental regulations and policies

Our Mission:

Our top priorities are the development of an institution delivering excellent client and patient care in addition to training graduates who are competent, confident, and ready for practice from day one. Our goal is to do this through collaborative, education- and culture-focused practice creating continuity through the patient, client, student, faculty and employee journey. Our team, hospital and school are quickly growing, making this first year foundational in the structure of what the future school will look like. We want you, your ideas, skills and creative energy to be a part of that foundation, redefining what veterinary schools and the industry can look like for our patients, clients, and teams.

Reporting Structure:

The Veterinary Technician Supervisor(s) will report directly to the Veterinary Technician Manager.

Required Qualifications:

• Associate’s Degree OR completion of an AVMA-accredited veterinary technology program and evidence of passing the VTNE.
• 4+ years clinical veterinary experience (Emergency, Specialty, or Teaching Hospital preferred)
• 1-2 years of leadership or supervisory experience, directly managing employees in a veterinary clinical setting
• Demonstrated ability to mentor and coach staff
• Strong communication and conflict-resolution skills
• Ability to function in a fast-paced academic hospital environment
• Must be willing to work flexible hours and weekends as needed

***All hospital staff working clinical positions and handling live animals are required to be vaccinated against Rabies unless a medical or religious exemption is requested. Documentation may be required for approval of exemption. Costs associated with immunization and/or titer will be covered by the University for the employee.

Preferred Qualifications

• Additional Leadership training or certification
• VTS certification or certification eligible
• Experience training technicians or students
• Familiarity with electronic medical record systems (e.g., EzyVet)

Salary & Benefit Details:

In compliance with the State of New Jersey's Pay Transparency Act, the annual base salary range for this position is $78,000 to $88,000. When extending any salary offer, Rowan University considers many factors such as (but not limited to) scope and responsibilities of the position, work experience, education, training, key skills, internal equity, as well as market and other organizational considerations.

Salary is commensurate the applicants experience and qualifications. Rowan University offers a generous benefit package which can be viewed at https://sites.rowan.edu/hr/benefits/.

Working Conditions

Hazards

• Veterinary workers may be exposed to hazards like slips, trips, and falls. They may also be exposed to unpleasant odors, noises, and animal feces and urine. When working with animals that are frightened or in pain, veterinary workers risk being bitten, kicked, or scratched.
• Veterinary workers may be exposed to hazards like bloodborne pathogens, hazardous drugs, radiation, toxic waste, and chemical hazards such as disinfectants, pesticides, and latex.

Animals

• The types of animals treated at a veterinary hospital can affect the working conditions. Our teaching hospital may consist, but is not limited to, the following types of animals: small mammals, large mammals, livestock, reptiles, avians, and other exotic animals.

Information about the institution:

A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to nearly 25,000 students. The fastest-growing public research institution in the Northeast and among the country’s top 10 fastest-growing, Rowan offers a thriving multidisciplinary environment with a strong emphasis on practical research in health care, engineering, science and business, while ensuring excellence in undergraduate education. Nationally recognized for innovation, high-quality, affordable education and public-private partnerships, Rowan is one of two universities in the U.S. to offer M.D., D.O. and D.V.M. degree programs. For more information on Rowan University, click here.

The Shreiber School of Veterinary Medicine is located on the Glassboro, New Jersey west campus, 22 miles southeast of Philadelphia. The Shreiber School of Veterinary Medicine admitted its first class of DVM students in September of 2025 and the Teaching Hospital opened it’s doors to the public in October. Facilities include an academic teaching facility aimed at the delivery of pre-clinical training, a small animal teaching hospital, and a research facility.

All qualified applicants will receive consideration for employment without regard to age, ethnicity, race, religion, sex, gender identity or expression, genetic information, marital status, national origin, (dis)ability status, military status, and other NJ protected classes. Rowan University does not discriminate on the basis of sex in its educational programs and activities, including employment as required by Title IX. Rowan is committed to providing access, equal opportunity, and reasonable accommodation for individuals with (dis)abilities.

As a state public University, Rowan employees are eligible to participate in the federal Public Service Loan Forgiveness program. More information on this program is available at https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service.

Notes:

• Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position.
• Rowan University offers a generous benefit package which can be viewed at https://sites.rowan.edu/hr/benefits.
• The job posting will remain active until all positions are filled.