Job Description

Position Title:

Veterinary Teaching Hospital Assistant II

Job Group:

Merit

Required Minimum Qualifications:

• Customer service or receptionist experience which totals two years. • Knowledge of medical terminology or animal disease symptoms, or, Post high school education that provides the knowledge and skills to perform the job duties. • Data entry skills.

of Duties and Responsibilities:

Are you passionate about animals and providing outstanding customer service? Do you thrive in a fast-paced, team-oriented environment where every day brings new challenges and opportunities to make a difference? If so, we want YOU to join our veterinary hospital team as a Large Animal Veterinary Teaching Hospital Assistant II!

Hours: The position requires working Monday through Friday from 12:00PM to 9:00PM. Some holiday shifts will also be required.

Why You’ll Love This Position:

• Meaningful Work: Help clients navigate their pet’s care journey and play a vital role in their health and happiness.
• Team Atmosphere: Collaborate with skilled doctors, students, and support staff in a positive and supportive environment.
• Exciting Responsibilities: Take on important tasks such as client communication, administrative duties, and service coordination to keep every day engaging.
• Fast-Paced Energy: Stay active and focused in a role that keeps you on your toes with 200+ calls a day and a variety of tasks to accomplish.

Key Job Duties

Customer Service/Client Communication

• Welcome clients and update patient information in the hospital database.
• Schedule appointments, handle emergencies, and provide detailed instructions for visits.
• Explain hospital policies, payment procedures, and consent requirements.
• Manage high call volumes, transfer calls to appropriate departments, and address client inquiries.
• Collect deposits for inpatient care and explain credit and billing policies.

Administrative Tasks

• Manage communications for faculty, students, and staff.
• Train and supervise students in office procedures and medical record handling.
• Support doctors and students by providing access to client records, contact details, and visit history.

Service Coordination

• Organize and maintain medical records.
• Deliver food, supplies, and lab samples.
• Prepare and send out billing statements and other client communications.
• Maintain the reception area with necessary forms and supplies.
• Sort and distribute mail and assist with database updates.

Join us and be part of a team that makes a real difference in the lives of animals and their families. Apply today to become a Veterinary Teaching Hospital Assistant and start a career you’ll be proud of!

Preferred Qualifications:

• Prior receptionist experience ideally within a large or small animal clinic.
• Customer service experience, particularly in high-volume or fast-paced environments.
• Experience with payment processing, invoicing and/or bookkeeping.
• Familiarity with scheduling systems or client management software.
• Associate's degree or coursework in veterinary technology, animal science or related field.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

Resume/Curriculum Vitae

Letter of Application/Cover Letter

Why Choose Iowa State University?
Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

If you have questions regarding this application process, please email employment@iastate.edu, or call 515-294-4800 or Toll Free: 1-877-477-7485.

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

08

Original Posting Date:

August 17, 2026

Posting Close Date:

August 27, 2026

Job Requisition Number:

R19776

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.