Job Description

Veterinary Specialty Coordinator - SAGE Dublin

Compensation: $24–$26/hr

Full-time opportunity in Dublin, California

Schedule: Monday-Wednesday, Friday - Day Shift

Why Join SAGE Dublin

At SAGE Dublin, part of Ethos Veterinary Health, you'll specialize in many areas of veterinary medicine using the most current knowledge and treatments available, backed by state-of-the-art diagnostic equipment and surgical tools. In addition to a robust Oncology service, the hospital offers Emergency, Critical Care, Surgery, Internal Medicine, and Cardiology.

The Specialty Client Service Coordinator (SCSC) provides administrative and client service support for the specialty teams by coordinating patient care, managing medical records, facilitating scheduling, and ensuring timely communication with clients and clinical staff. This role is essential in maintaining an efficient workflow while delivering exceptional client service.

In your day-to-day, you will:

• Review all incoming medical records to ensure they are complete and ready for the clinical team.
• Assist clinical teams with scheduling future appointments for patients.
• Partner with the clinical team and leads to ensure timely collection and verification of initial deposits, appointment payments, and outstanding balances, and assist with client checkout.
• Manage specialty team emails and review and respond to client callback requests.
• Answer incoming calls and provide timely, professional assistance to clients and team members.
• Operate as a liaison between front-of-house staff, clients, doctors, referring vets, and clinical staff to ensure all client interface and patient care occurs in a timely manner
• Manage the specialty department's schedules and review medical records to ensure all appointments are scheduled appropriately

What You Bring

• High school diploma
• 1+ years of clinical experience in the veterinary industry.
• Strong organizational and time management skills.
• Excellent attention to detail.
• Exceptional customer service and communication skills.
• Ability to prioritize multiple competing tasks in a fast-paced environment.
• Experience with ezyVet
• Collaborative approach to working with multidisciplinary clinical teams.
• Ability to maintain confidentiality and professionalism while handling sensitive patient information.

Perks & Benefits

Benefits for this role may include health insurance (medical, dental, vision), retirement benefits, paid time off (including sick leave and vacation), short-term and long-term disability, and life insurance

• Highly competitive and comparable wages based on experience and skill set
• Relocation assistance available for qualified candidates
• $2,000 annual CE allowance, plus access to thousands of courses through VetBloom
• Financial support and onsite mentorship toward pursuit of RVT.
• $160 annual scrub allowance
• Health and wellness programs
• Opportunities for growth and advancement
• Health, dental, and vision insurance
• Flex-spending accounts
• 401(k)
• Employee Assistance Program
• 3 weeks accrued paid time off
• Up to 50% off pet care benefits
• Monthly birthday celebrations and employee appreciation events in a culture-focused hospital environment

Location Highlight

Dublin, California sits in the East Bay, offering easy access to San Francisco and Silicon Valley alongside a more relaxed, community-oriented feel. With regional parks and a strong local food scene, it's a great home base for building your career while enjoying everyday quality of life.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.