Job Description

Veterinary Referral Coordinator

Department: Administrative

Employment Type: Full Time

Location: Chattanooga, Tennessee

Compensation: $23.00 - $26.00 / hour

Animal Emergency & Specialty Center – Chattanooga | Chattanooga, TN
Are you passionate about veterinary medicine, relationship-building, and delivering exceptional client service? Do you enjoy connecting with people, supporting veterinary teams, and helping pets receive advanced specialty and emergency care? If so, we want to hear from you!

At Animal Emergency & Specialty Center – Chattanooga, we are proud to celebrate more than 10 years of excellence in emergency and specialty veterinary medicine. As we continue to grow, we are seeking a highly motivated, organized, and relationship-driven Veterinary Referral Coordinator to join our collaborative team.

This is an exciting opportunity for someone with veterinary client service, veterinary hospital operations, referral coordination, veterinary sales, or practice management experience who thrives in a fast-paced environment and enjoys building meaningful relationships within the veterinary community.

Veterinary Referral Coordinator Job Summary
The Veterinary Referral Coordinator serves as the primary liaison between referring veterinarians, pet owners, and our emergency and specialty teams. This role is essential in ensuring a seamless referral experience for patients requiring advanced veterinary care.

The ideal candidate will coordinate referral cases, strengthen relationships with referring veterinary clinics, assist with community outreach initiatives, and support communication between departments while maintaining a high standard of professionalism, compassion, and organization.
This role requires frequent local travel (up to 75%) throughout the Chattanooga veterinary community, with occasional overnight travel for networking, outreach, and business development opportunities.

Key Responsibilities

• Serve as the main point of contact for referring veterinarians and pet owners regarding specialty and emergency referrals
• Coordinate referral intake, consultations, procedures, and follow-up care
• Ensure timely transfer of medical records, diagnostic imaging, and laboratory results
• Maintain professional communication with veterinary clinics via phone, email, and EMR systems
• Ensure referring veterinarians receive discharge summaries and case updates promptly
• Address questions and concerns from clients and referring practices with empathy and professionalism

• Build and maintain strong relationships with referring veterinary hospitals and clinic teams
• Conduct regular in-person visits to veterinary clinics throughout the region
• Deliver educational materials, case follow-ups, and hospital updates to referring partners
• Assist with organizing Continuing Education (CE) events, networking opportunities, and referral outreach initiatives
• Gather feedback from veterinary clinics to improve referral workflows and client experiences
• Represent the hospital at veterinary conferences, networking events, and community outreach functions
• Support and maintain referral-focused social media and communication initiatives

• Collaborate with veterinarians, technicians, and specialty departments to prioritize urgent referrals
• Coordinate scheduling for consultations, surgeries, and emergency transfers
• Help optimize referral workflows and interdepartmental communication
• Maintain accurate referral records and reporting metrics
• Participate in team meetings and operational improvement initiatives

Skills Knowledge and Expertise

• Excellent communication, customer service, and relationship-building skills
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Experience working in a veterinary hospital, animal healthcare setting, or client service environment
• Knowledge of veterinary terminology and medical procedures preferred
• Comfortable using electronic medical records (EMR) systems and hospital software
• Valid driver’s license and reliable transportation required
• Ability to travel locally up to 75% of the time

• Certified Veterinary Technician (CVT, RVT, or LVT)
• Experience in veterinary practice management, veterinary referral coordination, or veterinary client relations
• Experience in a specialty or emergency veterinary hospital
• Background in veterinary sales, outreach, or business development
• Social media or veterinary marketing experience is a plus

Benefits

Professional Development & Career Growth


We invest in your future with:

• Continuing education support
• Leadership development opportunities
• Cross-training with specialty departments
• Mentorship and career advancement pathways

• Competitive pay based on experience
• Health, dental, vision, and life insurance
• 401(k) with company match
• Paid time off (PTO)
• Employee discounts on veterinary services and products
• Flexible scheduling options
• Access to a nationwide network of veterinary professionals through Innovetive Petcare

Located in the heart of the Southeast, Chattanooga offers an incredible quality of life with scenic mountain views, outdoor adventure, award-winning restaurants, vibrant arts and culture, and an affordable cost of living. Whether you enjoy hiking, kayaking, local coffee shops, or a thriving downtown atmosphere, Chattanooga is an amazing place to grow your career and enjoy life outside of work.If you are looking for a rewarding veterinary career where you can make a meaningful impact on pets, clients, and veterinary professionals every day, we encourage you to apply today.

Join Animal Emergency & Specialty Center – Chattanooga and help us continue providing outstanding emergency and specialty veterinary care to our community.