Job Description

Veterinary Referral Coodinator

Department: Receptionists

Employment Type: Full Time

Location: Hickory, North Carolina

Reporting To: Sukie Rushing

Compensation: $42,000 - $52,000 / year

Specialty Services | Not an Entry-Level Role
Carolina Animal Specialty & Emergency (CASE) is seeking a highly organized, relationship-driven Veterinary Referral Coordinator to support our growing Specialty & Emergency Veterinary Hospital in Hickory, North Carolina

This is an exciting opportunity for a veterinary professional with experience in veterinary client service, referral coordination, veterinary marketing, hospital outreach, community engagement, or veterinary relationship management who thrives in a fast-paced clinical environment.
We are looking for someone who is personable, self-motivated, detail-oriented, and passionate about strengthening veterinary relationships and improving client experiences throughout the local veterinary community.

This is much more than an administrative role — this is a highly visible opportunity focused on:
✔ Veterinary Referral Relationship Management ✔ Community Outreach & Veterinary Marketing
✔ Client Experience & Communication
✔ Hospital Growth & Referral Development
✔ Event Planning & Continuing Education Coordination
✔ Veterinary Partnership Development

What You’ll Do

Veterinary Referral Relationship Management & Hospital Outreach

• Serve as the primary liaison between CASE and referring veterinary hospitals throughout the region
• Build and strengthen relationships with General Practice veterinarians, veterinary teams, and community partners
• Maintain professional communication with referring veterinary clinics via phone, email, and hospital systems
• Coordinate referral communication, case updates, and specialty scheduling support
• Ensure referring veterinarians receive appropriate medical records, discharge summaries, and follow-up communication
• Conduct regular in-person visits to veterinary hospitals throughout the region (local travel up to approximately 75% may be required)
• Schedule and coordinate lunch-and-learns, veterinary hospital visits, and outreach initiatives
• Support planning and execution of Continuing Education (CE) events for DVMs, RVTs, veterinary assistants, and hospital teams
• Assist with sponsorship outreach and veterinary partnership development initiatives
• Represent CASE at local community events, veterinary networking opportunities, pet walks, adoption events, Bark in the Park, and additional outreach events as needed

Community Outreach, Veterinary Marketing & Social Media Support

• Support hospital social media and veterinary community engagement initiatives
• Help promote CASE’s specialty and emergency veterinary services within the veterinary community
• Assist with veterinary marketing efforts designed to strengthen hospital visibility and referral relationships
• Collaborate with hospital leadership on outreach strategies and growth initiatives
• Support newsletters, communication campaigns, and referral partner engagement efforts

Client Experience & Veterinary Referral Coordination

• Support a positive, compassionate client experience throughout the referral process
• Assist in addressing client concerns professionally and empathetically
• Serve as a communication resource between clients, referring hospitals, specialists, and CASE teams
• Coordinate transfer of medical records, imaging, lab results, and referral documentation
• Support specialty consultation scheduling and referral workflows
• Maintain professionalism and organization during emotionally sensitive situations

Reporting, Organization & Process Improvement

• Track referral activity, outreach efforts, veterinary relationship development, and hospital engagement trends
• Create reports and present referral insights, feedback trends, and outreach data to hospital leadership
• Gather feedback from referring veterinary clinics to identify workflow improvement opportunities
• Maintain organized communication documentation and referral records
• Participate in discussions focused on improving referral workflows, client experience, and operational efficiency

What We’re Looking For

Required Qualifications

• Previous experience in veterinary medicine, veterinary client service, veterinary marketing, referral coordination, veterinary sales, or healthcare relationship management preferred
• Strong communication, relationship-building, and interpersonal skills
• Highly organized with excellent attention to detail and follow-through
• Comfortable working independently while managing multiple priorities and deadlines
• Self-motivated with strong time management and problem-solving abilities
• Professional, compassionate, and service-oriented mindset
• Ability to confidently engage with veterinarians, hospital teams, clients, and community partners
• Proficiency with veterinary software systems, EMRs, and office platforms preferred
• Valid driver’s license and reliable transportation required for local travel

⭐ Preferred Qualifications

• Experience within Specialty or Emergency Veterinary Medicine strongly preferred
• Familiarity with veterinary terminology, specialty workflows, and referral processes
• Experience supporting social media, veterinary marketing, or community outreach initiatives
• Previous experience in business development, outside sales, veterinary outreach, or referral liaison work is a plus
• CVT, RVT, or LVT credentials are a plus
• Veterinary practice management or specialty hospital coordination experience preferred

Schedule & Work Environment

• Full-Time opportunity
• Significant time spent within the community visiting veterinary hospitals and attending events
• Flexible scheduling based on outreach initiatives, CE events, hospital visits, and business needs
• Occasional evening or weekend attendance for veterinary events or conferences may be required
• Opportunity to work closely with hospital leadership, specialists, and referring veterinary partners

Compensation & Benefits

✔ Competitive compensation based on experience ✔ Mileage reimbursement for local travel
✔ Medical, dental, and vision insurance
✔ 401(k) with employer match
✔ Paid Time Off (PTO) and paid holidays
✔ Continuing education and professional development support
✔ Employee pet care discounts
✔ Growth opportunities within specialty and emergency veterinary medicine
✔ Collaborative and team-focused hospital culture
✔ Legal service consultations available with RocketLawyer.
✔Health & Wellness resources through Calm Health

❤️ Why CASE?

• Work alongside a highly skilled specialty and emergency team
• Be part of a fast-paced, collaborative, and growth-focused environment
• Build a long-term career in advanced veterinary medicine

📩 Apply Today