Job Description

Company Description

Labahn Veterinary Hospital has proudly served Fort Smith, Arkansas, and the surrounding communities since 1946. We believe in nurturing the human-animal bond and building lasting relationships between people and their pets. Our team of three veterinarians is committed to progressive, high-quality veterinary medicine, providing comprehensive care to companion animals at every stage of life.

Our hospital offers a wide range of veterinary services, including preventive care, surgery, urgent care, in-house diagnostics, digital X-rays, laser therapy, and more. We combine modern veterinary technology with a commitment to compassionate care, helping pets receive the treatment they need while supporting the people who love them.

To learn more about us click here.

Job Description

About the Role

We're looking for a friendly, organized, and compassionate Veterinary Customer Service Representative/ Receptionist to join our team! As one of the first points of contact for our clients, you'll play an important role in creating a welcoming experience and helping our veterinary hospital run smoothly each day with accuracy, efficiency, and excellence.

If you enjoy connecting with people, staying organized in a busy environment, and making a difference for pets and their families, this could be a great opportunity to grow your skills and become part of a team that values excellent client service and quality veterinary care.

What You'll Do

• Welcome clients and patients with warmth and professionalism while maintaining a clean, organized, and inviting reception area.
• Answer incoming phone calls, text messages, faxes, and emails, respond to questions, and direct client concerns to the appropriate veterinary team member.
• Schedule appointments efficiently to support daily workflow and the needs of our veterinary team.
• Check clients in and out, take payments, and assist with administrative tasks that keep the hospital running smoothly.
• Collect and update customer and patient information for accurate communication and record keeping.
• Provide compassionate, discreet emotional support to clients during stressful or difficult situations, understanding that veterinary care can involve challenging medical outcomes.
• Communicate effectively and professionally with veterinarians, veterinary assistance, and fellow team members to support a positive experience for clients and patients.
• Help clients navigate their veterinary visits by providing clear information and ensuring their questions reach the right team member.

Qualifications

What We're Looking For

• Bilingual Spanish fluency is desired but not required. Preference will be given to candidates who are fluent in reading, writing, and speaking Spanish.
• Preference will be given to those who have experience in customer service, cashier work and high paced environment.
• Position requires standing for long periods, reaching over head, squatting and lifting up to 50 lbs.
• A compassionate, calm, and team-oriented attitude with a genuine interest in helping people and animals.
• Strong verbal and written communication skills.
• Excellent organizational skills and the ability to multitask in a fast paced environment.
• Computer proficiency, attention to detail, and the ability to learn new systems and processes.
• A self-starter mindset with a desire to continue learning and growing professionally.
• Desire to do things with excellence, able to follow tasks to completion and working to prefect processes.
• You should also be comfortable working in a veterinary hospital environment where you will encounter unpleasant odors, noises, animal waste, bites, scratches, and contagious diseases.

Training and Career Development

Whether you're looking to strengthen your veterinary receptionist skills or prepare for your next career opportunity, we're committed to helping you grow. You'll have access to virtual learning, hands-on training, interactive development opportunities, and continued education to build your confidence and expand your knowledge.

Labahn Veterinary Hospital is part of a network of Veterinary Hospitals across America called Alliance Animal.

If you're ready to bring your compassion, communication skills, and organizational strengths to a veterinary hospital with a long-standing commitment to its community, we encourage you to apply to Labahn Veterinary Hospital!

Additional Information

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
• *Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.
• For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.