Job Description

Who we are

New Fairfield Animal Hospital is Hiring a Veterinary Receptionist/Assistant!

Position Details

Role: Veterinary Receptionist/Assistant Status: Full-Time Schedule: predictable scheduling with a 4-day work week and rotating Saturdays. No night shifts, and one-hour lunch breaks

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, state license & VTNE fee reimbursement, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a Team That Feels Like Family?

At New Fairfield Animal Hospital, we believe the best veterinary medicine starts with a supportive, positive team culture. Our 3-doctor small animal practice is built on collaboration, compassion, and creating an environment where every team member feels valued and encouraged to grow.

From annual wellness visits and vaccines to laparoscopic procedures, orthopedics, dentistry, and patient care, every day brings something new to learn. We’re looking for a friendly, motivated Receptionist/Veterinary Assistant who enjoys helping both people and pets while thriving in a fast-paced, team-oriented environment.

Whether you’re welcoming clients at the front desk or supporting patient care in the treatment area, you’ll play an important role in creating a positive experience for our clients, patients, and team members alike.

Why Our Team Loves New Fairfield Animal Hospital

• Predictable scheduling with no night shifts
• Every other Saturday off
• One-hour lunch breaks to recharge during the day
• A collaborative team that genuinely supports one another
• Mentorship and hands-on training from experienced team members
• Continuing education and professional growth encouraged
• Holiday lunches, birthday celebrations, outings, games, and team events
• A workplace culture where positivity, empathy, and teamwork truly matter
• An environment where you’re encouraged to be yourself

What You’ll Do

Reception Responsibilities

• Greet clients and patients with warmth and professionalism
• Answer phones, route calls appropriately, and respond to voicemails promptly
• Schedule appointments and efficiently manage a multi-doctor calendar
• Check patients in and out while maintaining accurate client and patient information
• Collect payments and process invoices
• Communicate hospital policies, pricing, and service information clearly
• Maintain a clean, organized front desk and welcoming lobby environment
• Handle client concerns with empathy and professionalism
• Help clients schedule recommended services, procedures, and rechecks
• Educate clients on preventative care and next steps

Veterinary Assistant Responsibilities

• Feed, walk, and care for hospitalized patients
• Maintain cleanliness and sanitation throughout kennel and treatment areas
• Assist veterinarians during exams, treatments, and procedures
• Obtain patient histories, vitals, and patient assessments
• Perform in-house laboratory testing including CBC/chemistry, urinalysis, cytology, and fecal testing
• Maintain accurate patient records and medical charts
• Provide compassionate client education and communication
• Collaborate with the veterinary team to support an efficient workflow
• Support daily hospital operations and patient care needs as needed

What Our Team Brings

• Strong communication and client service skills
• Compassionate, empathetic approach toward clients, patients, and coworkers
• Positive attitude and willingness to learn
• Ability to multitask and stay organized in a busy environment
• Team-oriented mindset with a willingness to both ask for and offer help
• Attention to detail and commitment to high-quality patient care
• Ability to adapt, grow, and continue learning every day
• Genuine passion for veterinary medicine and teamwork

The Extras You’ll Actually Feel

• A workplace where celebrating wins — big and small — matters
• Leaders and teammates who support your growth and success
• A hospital culture built around appreciation, collaboration, and kindness
• Opportunities to continuously learn and build new skills
• Fun team traditions, outings, lunches, and celebrations throughout the year
• A team that believes enjoying your work is just as important as doing it well

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• State license reimbursement
• VTNE exam fee reimbursement
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’ve made it this far, you might as well make it official — apply today! We’d love to learn more about you and share what makes New Fairfield Animal Hospital such a rewarding place to grow your veterinary career.

Diversity, equity, and inclusion are core values at New Fairfield Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.