Here at Acres Vets, we are looking for a friendly and approachable Veterinary Receptionist/Administrator to join our fantastic team! We have a very exciting future ahead as we are going to be relocating to a brand new practice within a local retail park three times the size of our current site. This exciting move will be happening in late 2026!
You’ll be joining a friendly, experienced team of 6 vets, 5 RVNs, and 9 support staff, in a RCVS GP-accredited training practice.
As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You’ll be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.
Main responsibilities of the role include but are not limited to;
*Liaising with the clients and the clinical staff to provide a high level of customer care.
*Meeting and greeting clients and pets.
*Booking appointments and diary management.
*Managing telephone and email enquiries.
*Taking payment for services and products.
*Managing cash and end-of-day banking.
*Maintaining a clean and safe space for our clients and their pets.
This is a full-time permanent role working 40 hours per week over 5 days, including one to two late nights till 7:00pm. There will also be one Saturday morning in 8 weeks.
*6.6 Weeks annual leave
*Additional annual leave for your birthday which will be added to your holiday allowance
*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
*Cycle to work scheme
*Initiatives focused on employee wellbeing
*Non-accidental injury support
*Learning and development opportunities via the IVC Evidensia Academy
*Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
*Pension scheme
*Discounted staff pet care
At IVC Evidensia, our vision is to be the world's best veterinary group. That starts with everything we do being focused on our purpose - Healthy Animals, Happy Owners. Follow us here to keep up to date with news from across the world of IVC Evidensia.
